Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 40v mower kit that came with a mower 40v 6ah battery, and fast charger. After a year of use the batter stopped working it did charge. However when hitting the button I got 2 led lights blinking. Based off forums it's a battery fault. The battery is no longer working. And it's within the 3 year warranty

  

  Business Response

  Date: 06/26/2023

  We have been  in touch and replaced the battery for the customer. Thank you for your patience. 

  Customer Answer

  Date: 06/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  I have been in contact with TTI and agreed on a replacement battery. Before I prematurely accept I would like tracking information. 
  
  Regards,
  
  ****** ******

  

  Business Response

  Date: 07/05/2023

  Looks like it has been delayed, but here is the tracking.

  FedEx tracking number: ************

• Initial Complaint

  Date:06/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I am seeking your help. A ***** battery operated lawnmower was purchased as a gift for me last May 2022. I use the three times before I started having problems! I thought it was a brand new battery so I purchase another one. These are my complaints: #1. there is no Customer support available. I was told by Home Depot but they service these machines, but discontinued any service after five months!#2. The battery does not last, the machine shuts off constantly after perhaps two minutes I’m trying to mow the lawn.#3. The 800 number I’ve called a number of times and no return call in the last six weeks! I emailed them almost 3 weeks ago and finally got a response – we shifted the responsibility to a service center-being only one within a 15 mile radius and in my same state! I was told by the service station, they have 120 of the exact same lawnmowers presently in for repairs ,and it will take at least four weeks. Very disappointed in the company ,as I have other ***** products which are well-made. ***** is not taking responsibility for their products ,Couldn’t care less about their customers,and I am demanding a full refund for the lawnmower and the XAnd the extra expense of a new battery – neither of which work!

  

  Business Response

  Date: 07/07/2023

  We have been in touch and are replacing the unit. Thank you for your patience. Please let us know if we can help in the future. 

  

  Business Response

  Date: 08/02/2023

  Thank you for speaking with us last week. We are refunding the cost of your landscaping through this process. Please let us know if we can assist with anything in the future. 

  Customer Answer

  Date: 08/07/2023

  .Today I have received the reimbursement for the lawn care expenses, and I am satisfied with the final outcome. I thank you all for your help regarding this company.

• Initial Complaint

  Date:06/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ***** pressure washer has stopped working, I have been trying to reach out to *****'s customer service through all of their channels, and have not been able to reach anyone.

  

  Business Response

  Date: 07/05/2023

  We were in touch with the customer on 6/26. Unfortunately, the customer disposed of the unit and we are unable to assist. Do not hesitate to reach out to us if there is anything else we can help with moving forward. 

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On may 26th a 40v lithium ***** battery started a fire in my home. The battery went with our electric weed eater that was a gift from my fiancés grandmother. It was not on the charger or anywhere near it. It was setting on top of our ****** Socket set, which was ruined by the fire as well. My fiancé called the company and got no resolution or apology. I tried emailing and calling multiple times. I waited o hold for over 40 minutes without ever speaking to a human. I once requested a call back to avoid waiting and never received that call. I messaged/commented on all of their social media accounts requesting a response and still have never received anything.

  

  Business Response

  Date: 07/03/2023

  Someone from our Safety Team should been in touch with you at this point. Sorry for the delay. Please let us know if we can help with anything. 

• Initial Complaint

  Date:06/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Ryobi garage door opener (******) about 3.5 years ago and now the motor has failed. The motor comes with a limited lifetime warranty that expressly states the motor will be repaired or replaced. However, they will only offer a refund for the garage door opener. Normally, this would be sufficient, but I have 4 add-on attachments that are worth about $225 that are now useless. If they can’t repair or replace my opener like their warranty states, they need to refund the attachments as well.

  

  Business Response

  Date: 06/10/2023

  Jon,

  Sorry to hear about your frustrations. Do you have a list of your attachment's and a receipt? 

  Customer Answer

  Date: 06/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  Please reference claim #********.  I originally provided the wrong online order #. The correct order # is ********** which includes the opener and the laser park assist accessory.
  
  Then order #********** includes the following 3 accessories:
  Retractable cord reel
  Bluetooth wireless speaker
  Fan
  
  Regards,
  
  *** ******

  

  Business Response

  Date: 07/05/2023

  We are processing your refund. Thank you for supplying your receipts. Please expect the check within 2-3 weeks. 

  Customer Answer

  Date: 07/05/2023

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** ******

• Initial Complaint

  Date:06/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***** walk behind, self propelled lawnmower from **** ***** on 4/30/2022. By October 2022, the motor had completely stopped working. Given we live in New England, and it was autumn, I put the mower away to deal with in the spring. I reached out to ***** on 3/11/23 to let them know that the mower was not working. They responded with a list of 2 service centers in my area that could diagnose the issue and repair the mower. I dropped my mower, charger, and two batteries off to their recommended service center on 3/25/23 and was told it would be two weeks. I've since reached out to the service center multiple times after that date, with no response. They finally called me back at the end of April to say that parts had been ordered on 4/17/23 and that ***** told them they could only order 1 potential part at a time. I have called them multiple times since, for an update. I have not received any response from the service provider since April. They have now had my mower for over 10 weeks. I have had to rent mowers from **** ***** to keep up with my lawncare. I emailed ***** again on 5/28/23 and 6/2/23 with my frustration and have had no response from them. This is an unacceptable situation. They do not back their warranty and do not provide appropriate customer service support. If they can't provide timely repair service, they should be replacing it or refunding on their faulty equipment.

  

  Business Response

  Date: 06/12/2023

  We have been in touch with the customer and reviewed the situation. We will reach out once more to confirm a couple items, but we are going to replace your mower. Sorry for the frustrations and delays. 

  Customer Answer

  Date: 06/15/2023

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received an email on 6/13/23 from ***** that they will send me a replacement lawnmower and batteries. I am still waiting for a tracking number and ETA on that replacement. My full satisfaction regarding the resolution will be dependent upon how long it takes to receive the replacement, given that it's already been 3 months without a working lawnmower. I do appreciate the rapid response by BBB and ***** to my complaint. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a ***** 40V HP Brushless 21" cordless walk behind self propelled lawn mower in February 2022. In less than a year the self propel stopped working. Took to ***** certified service center on March 11 2023. We are now approaching 90 days and still now mower and cannot provide me with a date. Multiple conversations with ***** customer service with multiple promises that have not been fulfilled.

  

  Business Response

  Date: 06/06/2023

  The part the service center needed to complete the repair was delivered yesterday (Tracking Number **** **** ****). You should be back up and running soon. Please let us know if we can help with any in the future. 

  Customer Answer

  Date: 06/06/2023

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me but much too late. With that said the customer service I have received from ***** is completely unacceptable. Doubtful I will ever buy a ***** product again. 
  
  Regards,
  
  **** *********

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brushless stick vacuum from ***** a few months ago and now the vacuum is not working properly. I called into make a warranty claim and the rep said they longer sell that model of vacuum and is sending another model. The model that they are providing as a replacement is a brushed version of the vacuum and the worst/cheapest model they sell. I would expect that if I am getting a warranty replacement for a more expensive brushless model, that it would also be replaced with a brushless model.

  

  Business Response

  Date: 06/07/2023

  We have resolved this issue on 6/2. The customer reached out to us after this BBB Complaint was filed and we replaced the item with an updated unit. Please let us know if we can help with anything else. 

  Customer Answer

  Date: 06/08/2023

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 30, 2021, I purchased a ***** line trimmer at **** *****. The line trimmer is registered with *****. It is a ***** *** ONE+™ LITHIUM+™ STRING TRIMMER/EDGER WITH 4AH BATTERY & CHARGER. Last summer, I noticed the line trimmer motor was cutting out and had it serviced at **** ***** (as directed by *****). **** ***** sent the line trimmer to ***** and ***** didn't find any issues with the trimmer. Last week, I noticed the issue is happening again with the line trimmer. The battery works with a ***** hedge trimmer I have. In September 2022, ***** sent me a new battery, but it did not resolve the issue. Over the past couple of weeks, I've contacted ***** and they told me I had to either ship it or drop it off at service centers in *********, MD, *******, Va, or **********, MD. Those service centers are over an hour drive from my house! That's just not reasonable nor practical. Also, the cost of shipping the line trimmer is quite expensive and time consuming (even if shipping is reimbursed through the warranty). There has to be a better solution.

  

  Business Response

  Date: 06/10/2023

  We have been in contact with this customer. We are picking his old unit up and replacing it once we have the item. Thank you for your help and let us know if we can help with anything else. 

  Customer Answer

  Date: 06/12/2023

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ****

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What kinds of products are you selling consumers. Selling cheap material, garbage products by making them look sexy, cool and easy to use to then find out you bought an overpriced toy? Yes, I'm am the FOOL who purchased a 1st generation ***** riding lawnmower (Model ******) when it first came out a few years back. Since day ONE I've had problems with this overpriced TOY. Living on a fixed income, on Social Security Disability, I was hoping this lawnmower would be a good investment having cost me thousands of dollars. Instead, NON-STOP ISSUES. As I type you today, two tires need to be inflated each time I have to use the unit as it leaks pressure. The handle that raises the blades does not engage properly and does not lift the blade compartment off ground. If that wasn't enough, we went to replace the blades underneath the mower and noticed that the materials (washers) holding the blades to the actual lawnmower underneath are made of PLASTIC? Are you serious? All destroyed, melted away and you wonder how or why? You think it's smart to have cheap plastic materials to fasten sharp blades spinning at a mile a minute? Now, my blades don't spin at all as the plastic fastener/washer unit is worn out and can't keep the blades from having a grip to the mower's spinning unit to make the blades spin properly underneath. I live near *******, NY with little time in the year to use this riding lawnmower. We literally have 3 months to cut our grass. As this is a fiasco I have to deal with little usage time each year, I feel sorry for those poor consumers who have to depend on this ***** product to work properly year round. I would like a resolution before elevating this to the Consumer Protection Agency to protect future consumers from the issues I’m dealing with that came at a cost of a huge financial investment.

  

  Business Response

  Date: 06/06/2023

  We have been in contact with Mr. ****** and advised him of his options. He is currently out of the 3 year warranty.

   

  Model Number: *******

  Serial Number: **************

  Date of Purchase: 10/3/18

   

  If you need parts for your mower, please reach out to *******, our parts supplier to purchase them. 877-********

  Customer Answer

  Date: 06/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  First generation product with numerous flaws. You charge thousands for and then tell consumer “well, you are on your own” when you, yourself, over the phone told me the “plastic” washers and fasteners where errors and have been updated since but you tell me I’m on my own to fix it and pay for it all for trusting your product when first hit the market? Shameful. 
  
  Regards,
  
  ******** ******

  

  Business Response

  Date: 07/03/2023

  Please let us know if you have any questions or we can assist you in troubleshooting. Any parts would have to be purchased at our parts supplier. 

  Customer Answer

  Date: 07/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  

  What a joke of a response. Not ONCE did someone from this company contact me and they claim they were in communication with me while I left messages begging for a call back to no avail? Is this a joke? You sell JUNK to consumers and then wash your hands and don’t even communicate with them and say “hey, you are on your own” via the BBB. What a disturbing generation of unprofessionalism we’re dealing with. No one cares anymore. Just overcharge and overprice everything and when consumers expect bang for the immense buck he spent for the junk the answer only can be heard via BBB as no one cares about service after the sale. 
  
  Regards,
  
  ******** ******