Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ***** ********* was 'in the recall' from Feb.6, 2025. I have been emailing the TTI company, several times since then. I have seen several emails that mention: a 14 day replacement and 30 day replacement. (30 days from: 2-6-2025 would be: 3-10-2025.) TODAY is: 4-16-2025 ( I believe that I have been, very patient, beyond the 30 days. I have been given (2) different Replacement Order #s, from TTI. Also, I have been given several different EMAILS, on Several different DATES, stating that my replacement order will be delivered: WITHIN 30 days. (NO ONE at their organization HAS given me a START DATE for the 30 days.) I would LIKE to get my Replacement ****** NOW, so I can Quit asking my neighbor, to borrow his mower. Thank you. I have attached MY- (2) pages of ***** History; which i have also SENT to TTI.

  

  Business Response

  Date: 04/24/2025

  Hi. Thank you for speaking with us. As mentioned we have set up for you to pick up your order from your local **** ****** 

  Customer Answer

  Date: 04/25/2025

  The TTI/ ***** people have Finally arranged for me to obtain my Replacement ******

  Your efforts,  may have been to ‘PUSH’ that was needed to ‘get some action’.  I don’t know for sure.

  I am satisfied with the current item.

  I want to THANK you and the BBB,  FOR “BEING THERE”.  Not just for me, but for SO MANY PEOPLE.

   

  Will you PLEASE -  STOP my Complaint, beginning today.  4-24-2025

  THANK YOU.  Let me know that this message has been received by your offices.

   

  Sincerely,

  Thomas Madsen

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am part of the ***** lawnmower recall. However, you posted a message that I should allow 2-4 weeks for resolution. I filed the necessary paperwork on February 18, 2025 and have heard nothing as of April 16. I had to have someone mow my front yard and my back yard will now require hiring a professional to mow. I am livid.

  

  Business Response

  Date: 04/24/2025

  Hi. Thank you for speaking with us. As mentioned we have set up for you to pick up your order from your local **** ****** 

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a cheaper mower than I had i understand they claim it's the same its not and I spent 80.00 more in 2021 than the one they sent me today al T least give us batteries if you can't do equal prices the customer service guy was very rude the first person I talked to admitted I got a cheaper mower in return and would hear back no one ever called I had to call back I'm done with ryobi for life if they dont make it right

  

  Business Response

  Date: 04/16/2025

  H. Thank you for speaking with us. As mentioned the mower that was sent is the equal to the previous version. 

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  Regards,
  ****** ************

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first responded to the ***** mower recall on 3/8/25. It was not until almost three weeks later that I contacted them again after not hearing anything. On 3/8, I had submitted photos of my disabled mower. It was not until 3/26 when they confirmed receipt of my photos and opened my case, and at that point advised me there would be a wait of 30 business days (that’s 6 weeks!) before my replacement would be shipped and to also allow 2 additional weeks for shipping. I now have a mower that I cannot use because they required me to disable it by cutting the wires and I need to mow my lawn. I have attempted to discuss with them via phone and email, and I even recommended they offer for me to be able to pick up a replacement at a local **** ****** but they have been unwilling to provide a timely solution.

  

  Business Response

  Date: 04/14/2025

  Hi. thank you for speaking with us. We have set up an order for you to pick up at your local **** ****** 

  Customer Answer

  Date: 04/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an 1800 *** ******** ****** as a gift in March 2025. I do not have a receipt but i understand that there is a 3 year warranty. I would have expected there would not be an issue. I have only used this pressure washer 5 or 6 times. When I used it last Friday the pressure would cycle on and off when the trigger wasn't pulled. On Saturday (4/5/2025) I called number on device. I was advised that my nearest service center was in Stuart Florida, an hour from me (33435). The representative advised me that tech support was closed on Saturday....that i should call back on Monday, or call the service center and perhaps they could talk me through a repair. On Monday, I called back and was advised that there is no tech support for pressure washers. I then called the service center. I'm not going to drive an hour each way to drop it off and an hour each way to pick it up(that's 4 hours) for a $100 pressure washer. The service center advised me that I have outdoor equiopment and they dont service outdoor equipment. I called the 800 number back. This time they advised me that the nearest service center is in Miami Beach, more like 1 1/2 hours each way (6 hours total. But I called them. I was advised that they cannot talk me through servicing it myself over the phone. I asked questions to ascertain if there was even a defect (it still works....I suspect it might not be as powerful as it was when new, bit I'm really not sure. It does cycle on and off; she told me that is a defect) I was advised 7-9 weeks for service. So I have a barely used product with a 3 year warranty. I cant even attempt to get it serviced without committing to 6 hours travel time for a $100 product....this completely unrealistic; I can't even get a confirmation that it would be covered under warranty, or that it is even considered defective. I feel that it has a decent warranty, it is ineffective.

  

  Business Response

  Date: 04/10/2025

  Hi. Thanks for speaking with us. As mentioned we are shipping a replacement out to you. 

  Customer Answer

  Date: 04/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *********

• Initial Complaint

  Date:04/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified February 6, 2025 by TTI Outdoor Power Equipment, Inc., in cooperation with the U.S. Consumer Product Safety Commission and Health Canada, is voluntarily recalling certain ***** ***** ** **** ********* *** ******** *********** ******* I was out of the country at the time and Their instructions required me to take photos of my serial number of this product and disable the product by cutting the wiring. I did this as soon as I returned home which was March 5, 2025. Initially, they said I would receive a new mower no later than April 14th but they have subsequently told me that the processing time has been extended. I need a mower now and Home Depots in the area are well stocked with ***** mowers. I don't understand why I can't get a replacement directly from **** ***** (which is where I originally purchased my mower).

  

  Business Response

  Date: 04/09/2025

  Hi your mower has shipped. ***** ******** *************
  

  

  Business Response

  Date: 04/16/2025

  Hi. thank you for speaking with us. We have set up and order for you to pick up from your local **** ****** 

  Customer Answer

  Date: 04/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** *********

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted ryobi in regards to mower recall and sent them picture of cut wires on Feb 25th per their request. Was given order #******* and rep said lawnmower would be delivered within 2 weeks. Called back after 2 weeks and was told the lawnmower hadn't shipped yet and gave us the option to get one from **** *****. The number the rep gave to call back goes to voicemail and the voicemail is not set up. Now we cut the wires and threw away a ~$700 lawnmower with no idea when we will be receiving a new one and it is 4 weeks past when it was promised.

  

  Business Response

  Date: 04/14/2025

  Hi. Your mower has shipped. ***** tracking #************
  
  

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As you are well aware, they ware in the middle of a mass recall. My complaint is filed based on delay of service caused by the company. I'm sharing the full history. 1. I contacted them first on 2/14/25 to find out if my mower was part of the recall. The rep couldn't understand what I was saying and ended up just hanging up on me. I chalked it up as maybe just a fluke, but that seemed to set the stage for the future, as well. 2. I went to the website and continued via email. I sent my contact information and mower information in on 2/20/25. 3. They responded with instruction to cut the cord on 2/28/25 + info on how to reply with pictures. 4. I had to get assistance to cut the cord, so I finally got the help + sent the pictures on 3/9/25. I had asked them to confirm if the email with pictures were sufficient. 5. I emailed again on 3/11 and 3/13 to request they confirm receipt of the pictures, no answer. 6. I called on 3/14 where the rep said that they never put my contact information in, even though that was provided back on 2/20/25. I asked if they were generating my order number then, and she said I should hear back in a few days. 7. I emailed again on 3/20 requesting a status update, no response. 8. I called in on 3/31 where the first rep told me my status was just generically left as processing. I asked some follow-up questions and she redirected to a second rep. This rep asked me to re-send the photos from 3/9 to him directly, which I did. It's at this point that I finally was issued an 'order number' to kick off the 4 business week wait time. -- When asked if there was any reason why my email from 3/9 was delayed, I could get no answers. -- When asked if I would be getting any of the 15 business days I've already been waiting deducted from my time, he just said the order starts now. It is unreasonable to be non-responsive and then make me start at the complete end of the line when it is the company at fault.

  

  Business Response

  Date: 04/16/2025

  Hi. we have attempted to reach out to discuss. Please respond back directly to voicemails left. Looking forward to helping resolve.

  Customer Answer

  Date: 04/17/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** **********

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello and thank you so much for helping out! I hope all is going great and appreciate all the help I purchased a Ryobi lawnmower ** inch ******** battery behind lush lawn mower from **** ***** on March 26, **25 and I’m devasted because the lawn mower quit working already It’s in pristine shape and I’ve used it maybe ** times at most before it quit turning on I assumed it was the battery and charger so I bought a brand new replacement (I can provide the proof of purchase for this as well if needed) I let it charge for more than 24 hours to ensure the battery was completely full, the following day once I placed the battery inside and insured the safety key was in place, the lawnmower did not respond I’m just very devastated and totally bummed out, my yard looks like a mess and it’s difficult to have to pay for lawn services It got very bad and had to pay Rodrigo $250 to clean my backyard which I could’ve bought a new lawn mower but I’m just sad because this one’s brand new and should be working And please asking for any supportive help, I would truly appreciate it as I’ve always purchased the brand when I bought my brand new home. The leaf blower works perfect! The chainsaw is great! But the lawnmower quit working so I’m not sure what’s going on? Please, I’m begging for support, thank you so much!

  

  Business Response

  Date: 04/10/2025

  Hi thank you for speaking with us. We are shipping a replacement directly to you. 

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/06 I received a recall notice for my mower .On 02/24 I spoke with Mathibe,Pheletso and was told i would receive my mower 10 to 14 days after returning my info. I received a email with disabling instructions on 02/24 at 9:12am . I responded to the email with the required information and pictures and CC the parties requested . I received a auto reply email stating "due to high volume it may take up to 2 business days to reply". Never receiving the reply I called back on 03/03 at 9:20 am and after speaking to someone I was told everything was fine and the information was received. 13 days passed and I did not get any tracking info nor a order number so I called back on 03/11 . I was then told that the order could now take up to 30 days but everything was fine. On 03/24 I called back again and spoke with Lulu and was told that the system was down but if I could verify my information that she would send me a email with details within 10 minutes of getting off the phone , after 24 hours and no email I called back on 03/25 and spoke with someone who said that my information had never been received or entered into the system but that she would get the info and send me a email with a order number . Once again no reply so I called again on 03/28 and asked for a supervisor at which point I spoke with Derek M*****. I was then told my claim was just days old and I needed to prove it was started on 02/24 not on 03/25 , so I sent the original email chain from 02/24 and was told that " we will get this resolved today" but then stated at the end that it could take ANOTHER 30 days . I called back on 04/2 and spoke with Alexandria G******** (Senior Supervisor of Voice Support ) resent the original email chain and after 1:30 on the phone I was told that I would receive a callback Thursday Morning and "get this resolved", Its now Saturday and no Reply . 41 days waiting . More than 4 hours spent on the phone , Over $400 spent on Lawn service and still no closer than in February.

  Customer Answer

  Date: 04/08/2025

  Dear Cindy ,

  
  

  Thank you for your prompt reply and for helping me sort this out. It seems as though your message has gotten through and I was notified that  I had a order available for pick up at my local **** ***** . The mower was picked up this evening and matches the model number that I had been given as a replacement . Once again Thank you very much and I will be looking for the email to close out this complaint .

  
  

  Sincerely , 

  
  

  ******* *******