Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ian M**** is absolutely awful and rude . Contacted Foothills Property Management about an update an application I put in and Ian emailed me saying that my co-applicant was required to put in an application when I did not even have a co-applicant on the application I put in. Ian failed to look at the application and get his facts straight and look at the fact that I had two applications in for them before sending me a nasty and rude email.

  Business Response

  Date: 12/20/2024

  The complainant submitted an application on 11/27/24 for one of our rentals, on that application she listed that she would have a co-applicant.  Our leasing coordinator reached out to get the co-applicants' application as we have to process all adults over 18 who will be living in the property.  On 12/9/24 the complainant submitted another application for a different property which was flagged by our processor as a duplicate.  The complainant was not charged for the duplicate application. The complainant reached out to our leasing coordinator to follow up on the second application which did not include a co-applicant, because it was a duplicate it was not sent to us as we already had her application. 
  
  Please see the attachments where the complainant was not charged for the second application fee and the email from the complainant where she wanted us to proceed with her application applying to the second property.  I have communicated with the complainant and this issue is resolved. 

• Initial Complaint

  Date:09/23/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My power went out Sunday evening - 9/15/2024. I rent this property for over $915 a month as a single mother with no family around. I support my son and myself solo. So when our power went out I didn't panic the first day. Paid a friend to keep him ($25 a night bc she also took him to and from school), and boarded my dog. I however, had nowhere to stay so I stayed there with no power. This continued for 6 days. I missed work trying to go up to the rental company to see if they had a resolution and they gave me the run around. They have offered adjustments to my rent - but where is the lost food (6 days no power, my fridge is rotten) the childcare I couldn't afford ($25 a night). The $50 a night I had to board my dog. I don't have disposable income and they not once offered to put me up somewhere with power. I'm not sure what my rights as a renter are - but I do not think it is professional how they handled my case. And I am disgusted with how unprofessional they were. I have unanswered emails, and they were rude when I went up there and confronted them face to face on day 3 of no power. I was given a number to file a claim and when I discussed the incident with them - insurance would not cover it because it was a maintenance issue. The "maintenance guy" has been in contact with me more than anybody. I have lived at this property for over 3 years and have been a good tenant that pays on time and respects the guidelines. I have had three separate inspections and this was never brought to anyone's attention. I need help.

  Business Response

  Date: 09/30/2024

  To whom it may concern,
      The complainant had a loss of power due to a power pole owned by the electric utility provider falling, the complainant notified a third-party maintenance vendor on 9/15/24 of the issue who then notified our office.  Contact was made with the utility company that replaced the pole that caused loss of power and an electrician was sent to reconnect the home to the power pole.  This was done within six days of the incident.  
      Per the lease agreement, attached, the landlord is not responsible for utility failures (Section 8.1). Unfortunately, we can not control the power company’s schedule for pole maintenance, repair, or replacement and can not touch their poles or their equipment. 
      Section 12.2; Non-compliance with remedy: The power issue was rectified within the time allowed by the SC Landlord Tenant Act and the tenant was given a refund in the form of a rent credit prorated for the number of days she was without power.  
  While we recognize that loss of power is inconvenient unfortunately we can not be held responsible for things that are out of our control such as damage to poles owned by utility companies. 
  Thank you,

  Foothills Property Management of Anderson

• Initial Complaint

  Date:10/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 2023, the management company terminated our contract and charged us with services that were not satisfactorily handled. They rented out our property with broken windows and no HVAC system working. They voided our contract without giving the proper notice that is stated in the contract.

  Business Response

  Date: 11/01/2023

  In March of 2021 Foothills Property Management of Anderson entered into a Property Management Agreement with ****** ****. authorized by Henry and Penelope ****, owners of the property and entity to which is it deeded. 
  During the management of this property, a tenant moved out on 06/17/2023.  At that time, Foothills a move out inspection and assess tenant charges per the lease agreement.  Please see email reflecting charges. Work orders were created and sent for approval to Mr. and Mrs. ****.  All work was approved and contractors proceed to complete tasks. It was asked of Mr. and Mrs. **** to submit payment for work and estimates, which they refuse to do. Work was completed and a “Ready Inspection” was done - Please see attached.  The property was listed for rent and new tenant was found.  Upon move-in the tenant notified Foothills that the HVAC was not in working order. Foothills dispatched a licensed contractor to assess, the contractor recommended replacement of the 20+ year old system.  HVAC is an essential service covered by the SC Landlord Tenant Act.  Since the **** owed a past due balance and had not paid their bills and would not deposit necessary funds for the HVAC replacement, the property was in violation of SC Landlord Tenant Act, Foothills released the new tenant from the lease and terminated management of the of the property.  
  Foothills has notified Mr. and Mrs. **** on at least four occasions of the amount due for work done and utilities paid on their behalf and has yet to receive payment. 
  Please see attached agreement. 
  Per the agreement, 
  Broker shall arrange at OWNER's expense the following as needed and deemed advisable by BROKER - utility services, vermin extermination, trash removal, repairs necessary to maintain services to the tenants as called for by their tenancy and SC Landlord Tenant Act. Repairs will be paid from OWNER's funds or if depleted, OWNER will promptly reimburse BROKER for expenditures
  BROKER shall not be required to advance his own money to pay any OWNER obligations, including recurring expenses, unless OWNER has provided sufficient funds to cover the amount.
  BROKER shall not be liable for any willful neglect, abuse or damage to Premises by Tenants or others nor for loss of or damage to any personal property of OWNER by Tenant including loss due to exchange or theft by Tenants or others.
  BROKER may terminate this agreement immediately with written notice if, in the option of BROKER's legal counsel, OWNER's action or inaction appear to be illegal, improper, abusive, threatening, unprofessional, or jeopardizes safety or welfare of tenants or others.