We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Radiology

Anderson Radiology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Service: 1/23/2025

    I was advised when scheduling my MRA that my total was $408.90 and I would not owe anything else. I was reassured this by the scheduling representative. She did not state that I could owe more if insurance decides to only cover a portion. If this has been related to me, I wouldn't have gone through with the MRA. Later on I received a bill for $1,631.35. I called the billing department for the establentment and they blamed my insurance for the charges, however, it is Anderson Radiology that billed for these charges. They should have been transparent when scheduling and at the time of my visit that I could owe more depending on my insurance.
    I received the results on my birthday, Sunday, January 26th which stated there was evidence of an aneurysm in my head. These results were understandably upsetting and, with it being a weekend, I could not call anyone in the office or my doctor. When I finally did get to speak with my doctor, he stated that he had to chase down the doctor that provided the results to see if the results were correct and, thankfully, they were not correct. Receiving these incorrect results at such an inconvenient time was mentally traumatizing to say the least. It was unprofessional of Anderson Radiology to make such a big mistake on my results.
    The staff were helpful at the facility when conducting the MRA but the representative who misled me on the charges for the MRA and the incorrect results was extremely unprofessional. I will never go back to this place. I believe they should reverse the billing for this account for the mistakes and reimburse what I have already paid.

    Customer Answer

    Date: 03/20/2025

    One image is what I was told was all I needed to pay for the whole ordeal by the scheduling representative. The second image is what Anderson Radiology billed to my insurance. 

    I understand costs but why misled someone scheduling for diagnosis when it could be the determining factor if they want to move forward with scheduling or not?

Anderson Radiology is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.