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Business Profile

Auctioneer

Prosperity Auction Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auctioneer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About March 2024 I took a floor model air conditioner with the remote control and outside patio table 4 feet speaker to the Auction Company on 1012 2024. I hadn’t heard from them so I went by there to find out about my items and the man said they sold for $5.20 is what he gave me, there’s no way just the air conditioner is way more than that. I think he took advantage of me because I am a person of color. I don’t think he would’ve did that to anyone else.

    Business Response

    Date: 10/18/2024

    To whom it may concern, My name is Ash S******* and I represent Prosperity Auction Company. When selling Items for customers it is explained to them there is no reserve on items, because all items are sold as-is, where is, no warrantees expressed or implied. We have this posted in multiple places in our building to comply with the auction commission of SC. The items having no reserve were sold to highest bidder with no reserve. We do not control what an items brings. Further more we can not expect any electronics to bring what they would in a retail environment, because it is as is.  Anyone how would like to see how this process works feel free to come by we have a live auction with consignments every Friday at 530pm. 

    Customer Answer

    Date: 10/21/2024



    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    ******** *****

    Business Response

    Date: 10/29/2024

    Good  afternoon, 

    This is Ash S*******, representative of Prosperity Auction Company LLC, as I had said before we can not control what someone bids on an item. I have attached a copy of the sign that shows our bidders that everything is as-is with no warrantee. I am sorry that the customer is disappointed by what her items brought during the auction. If it would make her feel better about it I would be glad to take our commission off of the sale of said items. We must also keep in mind that during an auction setting the items get sold for whatever the high bid is, the auctioneer can not control what someone is willing to pay for a used item, that they have no guarantee on. If there is anything else I can do to rectify the situation please reach out to me. My cell number is ************, and it is on all the time. Thank you for your time and have a blessed day.   

Prosperity Auction Company is NOT a BBB Accredited Business.

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