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Business Profile

Auto Body Repair and Painting

Better Collision - Beaufort Body Shop

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Better Collision - Beaufort Body Shop's headquarters and its corporate-owned locations. To view all corporate locations, see

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Better Collision - Beaufort Body Shop has 3 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Cyril I

      Date: 12/21/2023

      Better Collision was horrible with the repairs and takes no accountability at all. The Manager **** symbolizes everything that is wrong with their horrible work performance. My 2020 ****** highlander XLE was in a wreck. Someone T-Boned it on the passenger side and USAA my insurance towed the car to better collision. After about a month of having the car for repairs, I picked up the car, went home and realized that the Rear Passenger wheel was not straight. I also noticed the Passenger front door will no longer lock. I took the car back to them and after severally trips and calls, they fixed the door lock and referred me to Stocks ****** of Beaufort for the slanted wheel. They said the subcontracted ******************* of Beaufort to do those repairs and alignment. Better Collision now claims that somehow, I magically had another wreck on that same passenger wheel (which by the way, they had to replace both wheels) where the original impact occurred. That this is why the wheel is slanted. They pointed to scratches under the vehicle as proof that the vehicle ran over something which would have caused the tire rod to bend hence causing the wheel to be slanted. This claim does not make sense since the vehicle was towed from the rear under the wheels after the Collision and those scratches must have come from the tow truck. All attempts to make them see reasons was met by aggressive actions. I have contacted USAA my insurance company to help me resolve these problems but feel it's important to let the general public know my experience.I also just found out that they did not include the paint strip on the entire passenger side as it is on the driver side. this has been a very frustrating experience with Better Collision and the Manager is very aggressive and threatened me to leave the premises.

    Better Collision - Beaufort Body Shop is NOT a BBB Accredited Business.

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