Complaints

This profile includes complaints for Vaden Chevrolet Buick GMC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vaden Chevrolet Buick GMC

  103 Robert Smalls Pkwy Beaufort, SC 29906

  
• 

  Vaden Chevrolet Buick GMC

  PO Box 14217 Savannah, GA 31416-1217

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I responded to Mr. ********** statement, why was it not received?

  

  Business Response

  Date: 01/03/2024

  Dear BBB,

  As you may be familiar, we continue to receive complaints generated by individuals gathering false and misleading information from various social media platforms. While the complaint structure is nonsensical, Mr. ***** is correct in that he provided $*00 cash down. He is also correct that it is not a set down payment for all consumer transactions. Naturally, there are many different down payments associated with transactions. 

  With regards to the codes cited, I suggest *** ***** invest in knowledgeable legal counsel who had better explain the relevance or irrelevance as it relates to his request for a refund. 

  Sincerely, 

  ***** *******

  Customer Answer

  Date: 01/03/2024

  It very insulting for a business to use words like nonsensical when I was never given full disclosure in regards to the securities agreement. So please present this security agreement along with proof of my full disclosure. Also provide the document presented to me in reference to my personal information being issued to ANY AND ALL third parties and my option to opt out according to the **** ***** ****** Act. Provide my written permission that gave you the right to do so on my behalf. i am rescinding and retracting my contract according to my rights ***** **** ***. Show where there is a reasonable identification of the collateral within this security agreement. 

  ***** ** Consumer Protection Code:  ****-*** 

  **-*-***. 

  *** safeguards rule applies to you business as it does with all legitimate businesses.

  Here are my **** Complaints ID# for you to review  ***************.

  This complaint sent to your corporate office *************** through the ****.

  Customer Answer

  Date: 01/09/2024

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: 

  It very insulting for a business to use words like nonsensical when I was never given full disclosure in regards to the securities agreement. So please present this security agreement along with proof of my full disclosure. Also provide the document presented to me in reference to my personal information being issued to ANY AND ALL third parties and my option to opt out according to the **** ***** ****** Act. Provide my written permission that gave you the right to do so on my behalf. i am rescinding and retracting my contract according to my rights ***** **** ***. Show where there is a reasonable identification of the collateral within this security agreement. 

  ***** ** Consumer Protection Code:  ****-*** 

  **-*-***. 

  *** safeguards rule applies to you business as it does with all legitimate businesses.

  Here are my **** Complaints ID# for you to review  ***************.

  This complaint sent to your corporate office *************** through the ****.

  
  

  Regards,

  
  

  ***** *****

  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 20895285

  I am rejecting this response because:

  Regards,

  *************************

  never tried to help solve, I asked if there was ANYONE, we can speak to, never got an actual manager or financial person to speak with us. I confidentially feel, my wife and myself, were taking advantage of, especially being in the Military.

  

  Business Response

  Date: 12/12/2023

  Dear BBB,

  Thank you for bringing the ******* concerns to our attention. We apologize that they were unsatisfied with their experience with our team. We have reviewed the paperwork on our end and nothing appears out of order. One of our management would be happy to review the sales contract with the customer. While there are no details with regards to the "correction of credit report" requested, we can also review and explain the credit reporting process along with the effects such a process has on one's credit report.

  Sincerely,

   

  *************************

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From: ****** ***** <***********************>
  Sent: Tuesday, May 30, 2023 12:38 PM
  To: Info <[email protected]>
  Subject: ********* ********

   

  Complaint #******** has been settled as of today. 

   

  Thanks!

  s point.
  
  She has told me several times that she already sent in the check. She has blocked me and I have been to the business a few times to speak with her. She finally says she needs to send the check through email. I sat in her office and heard her on the phine with ******* ***. They said they would provide her with the email.
  
  Here it is May 29th and the loan has not been settled. This is a huge inconvenience because I don't have a ride back and forth to work. I have to catch rides. The car that the other dealership had on hold for me is no longer available. I understand it takes time for things to process but this has set me back. I called ******* *** on May 25th and they did they haven't received a check yet and to wait until 6-2-2023. If they haven't received it by then, I will have to pay for a car that's no longer in my possession and Vaden has sold already to another customer via finance manager. I have also spoken to the GM and nothing was resolved at that level.

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It’s about three weeks in to Vaden of Beaufort , the wipers transmission was recalled on my equinox so far I’ve not recieved a call from the service department as of yet this is the 2nd time I’ve gone into the dealer Originally I requested the department head and a female came out she said she would call when the part come in I could be killed I am in Virginia it’s starts raining on 95 I could be killed the wipers stop working the first was on Charleston SC bridge so far there is no communication from the service department after a call was made to the dealership on 15 May and it’s now 16 May 2023 the dealership just doesn’t care about the customer at all. !!!!

  

  Business Response

  Date: 05/23/2023

  Dear BBB,

  
  

  Thank you for bringing our customer's complaint to our attention. Unfortunately, the parts required for the repair were on back-order delaying the process. We have been in contact with **** ****** and she is currently scheduled for service tomorrow, the 24th.

  
  

  Sincerely,

  
  

  ***** *******

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im only 22 this was only my second vehicle purchase I traded in my first vehicle for my second vehicle on June 4th 2022 they told me to lie about being employed while I was not employed they ran my fiancés credit without her permission and they let me leave the lot without car insurance for a whole weekend for about 48-72 hours I was told the 2019 ford edge was only going to be an extra $100 a month at the time I was paying $285.50 a month for the vehicle I traded in and they also pressured me into buying the Ford Edge my monthly payments went up from $285.50 to almost $600 a month just the car! They knew what my credit was and still proceeded to tell me it was only going to be an extra $100 a month they knew about my income situation as well and still sold me the edge not long after the purchase I started having mechanical issues with the vehicle so every time I took it in to try and get it serviced they would say they were unsure of what was under warranty coverage

  

  Business Response

  Date: 12/21/2022

  Dear BBB, 

  Mr. ****** ***** agreed in writing to a higher payment and the repairs have been resolved.