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Business Profile

Handyman

A & R Professional Landscape and Handyman

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:08/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We met Edy in April 2024, hired him to lay a flagstone patio and fired him in June 2024 and negotiated for a $750 refund. However, issues have continued, so I texted him photos/videos on 7/29/24 and requested another $1250 back. He has completely ignored us. Some reasons we fired him: 1. Kept saying things and not following through like he was late to start; asked him to finish by 5/24/24 and he seemed to forget; he said he would finish the job in about 2 weeks, but on week 4, the joints were not even started; inconsistent joints and areas with many small stones put together instead of fewer, larger stones; texted him on 5/13/24 asking for him to clean the stones as he went and he wrote “Yes.” This did not happen. They pressured washed maybe twice and then stopped. We had to scrub with acid and pressure wash to get it clean. We paid him $8000 and he gave us $750 back, so we paid him a net of $7250. Now, we would like another $1250 back due to further issues with the stone: we have been working on the patio ourselves and multiple stones have popped up easily; there was dirt underneath, meaning they didn’t clean the stones off before setting them. You can see that the mortar did not cover the entire bottom of the stone, meaning they did not set the stone fully in a proper mortar bed. This can also be seen here: after it rained, you could see and hear water being pushed out from under the stones, meaning there are gaps under the stones and water is getting under them. We discovered many cracked stones that they had set anyway or did not notice. If they had cleaned, as he said they would, they would have found the cracked stones. All of this has happened multiple times and we have had to chisel up the stones and the mortar and reset the stones. We have had to do this with about 1/3 to 1/2 of the stones he laid. Also, we had to add mortar to gaps under the stones that you could easily see; again, no proper mortar bed. This was not a quality, professional job.

A & R Professional Landscape and Handyman is NOT a BBB Accredited Business.

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