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Business Profile

Dehumidifiers

Kesnos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dehumidifiers.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Kim C

    Date: 02/21/2024

    Kim C

    Date: 02/21/2024

    I ordered a Kesnos dehumidifier from *****. It did not work from at all despite me following their explicit instructions. They supposedly have customer support department and chat option that is non existent. It took a week to get someone in the phone and two weeks for an email response. When I finally did get someone in the phone they were going to mail me a replacement with a shipping label for the defective unit. It never happened. I inquired looking for a tracking number only to find out they never mailed it out. Do not do business with this company. They are incompetent. They won’t be in business for long!

    Kesnos

    Date: 02/27/2024

    Dear customer,

    For this unhappy experience, we sincerely apologize!
    We are handling the full refund via original order, as well as processing your shipping reimbursement for returning the machine to our warehouse.

    It will take about 1-3 working days to be handled, I will send you the bill after payment. And if more questions, please feel free to let us know, we will try our best to help you~

    Wish you a happy life!

  • Toni N

    Date: 11/10/2023

    Toni N

    Date: 11/10/2023

    I would not recommend this company at all! I bought an $800 unit and it died just outside of the 1 year mark. It was supposed to be able to cover 7000 sq ft. It's in a 600 sq ft basement. There's no reason it should have died. The company told me to send money to someone's private ****** and they would send the parts to fix it. When I told them I didn't trust sending money through PayPal, they asked me to do a review on Amazon & they would send a new unit. I did an honest review and because they didn't like it they said they won't send a new unit unless I remove the review. There was only one rep in the SC location that was trying to be helpful but apparently the China location makes all the decisions and stopped responding. This company doesn't have quality products and is super shady!

    Kesnos

    Date: 02/27/2024

    Dear customer,
    For this unhappy experience, we sincerely apologize for that!
    For your case, according to your requests, we have arranged a free brand-new unit ********* replacement to the shipping address you provided with free shipping on 11/22/2023, and the logistics has been shown as delivered at the front door on 11/24/2023.
    May I know did you receive it?
    And please feel free to contact us if you have any problems with it in the future, we will be happy to provide you assistance.
    We apologize once again and we sincerely hope that the solution we provided will meet your satisfaction and help you forget about this unpleasant experience.
    Wish you a happy life!

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