Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon, On November last year I went to Hotworx to sign up for a membership. I was told in order to cancel it, you need to announce with 60 days prior.I have asked for a printed paper with the contract, they said printer isn’t working. I called again the next day, no email being sent yet, so I had to go there in person to ask them again for a paper, and they sent me an email with the few lines of the contract.OnMarch 1st , I have called to give them 60 days notice. The lady asked the reason. I said I will be out of the country, but we may be moving. Then she suggested to freeze to account. I asked for my account to be closed after 60 days and to maybe put a note that once I will have the results with moving or not, I’ll call again.On May 1st I have called again with the confirmation that I won’t be moving, but want to close the account. I spoke with a different lady at 12 pm and asked if she sees the note from March and she said yes. I asked “Am I all set to close the acct so I won’t be charged again in Jun.or there’s anything else I need to do?” She said you are all set.OnJun.5th I checked my CC and my acct was charged in Jun for another month of 100$. I called and talked to owner, ******* ******, and asked why she charged my acct for Jun and she said she had to bc I asked to freeze the acct. I said: “You tried to convince me to do it,not to close it and I said I will follow up with a call and I did and asked to close the acct. You did not. If you were to freeze it, then you only would charge $10, not $100. Please refund my money and close my acct, andAlso, print a paper so I have it on hand. She was impolite, rude, saying she won’t close it, and wave the fee for Jun bc I had to come in person. I said nobody told me that. Please print a paper She said the printer doesn’t work, but she’ll sent me an email. I haven’t received it and she said to get out of there and another lady yelled and pushed me saying multiple times “Get the **** out of here many times.