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Business Profile

Private Golf Courses

Pinecrest Golf Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Private Golf Courses.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to use a coupon for range golf balls issued by their company that states the following. “BUY ANY BUCKET OF BALLS, GET A SMALL BUCKET FREE” I presented 2 coupons to the pro shop and was told I could only use one. The note at the bottom of the coupon only says “Must present coupon. Not valid with other offers” I have used 2 coupons at one visit many times before and never had an issue. This is false advertising.

    Business Response

    Date: 10/07/2024

    I was personally at the counter when this occurred. The coupon submitted to the BBB was not the coupon handed to my Pro-shop attendant. Said customer was trying to use an expired coupon. We did not and do not imply that this was intentional. I explained to the customer, that the coupon presented was expired and not valid. The coupon was changed in June of 2024, which is very easily identifiable to the staff here. The one presented was from before June of 2024. We still honored that coupon with the current offer. The coupon handed to the cashier was missing the expiration date, as well as the "not valid with other offers". Also, said customer was trying to use two coupons at the same time. The policy is and has been, only one coupon per customer per day. We have never allowed a customer to use multiple coupons per transaction. 

    Customer Answer

    Date: 10/07/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because: The photo shows the segmented coupons to be cut and provided to the business and the date is not expired. There is no mention about using more than one coupon per day. I don’t understand why they are so petty with this.  They business is not losing any money whether one coupon is used or multiple. Again, I have submitted these coupons to various people many times and nothing was ever said.  I was never informed of any policy they mentioned and nothing is posted at the register.

    Regards,

    *** *******

Pinecrest Golf Club is NOT a BBB Accredited Business.

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