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Business Profile

Screen Repair

Screenmobile of Hilton Head & Pooler

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Repair.

Complaints

This profile includes complaints for Screenmobile of Hilton Head & Pooler's headquarters and its corporate-owned locations. To view all corporate locations, see

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Screenmobile of Hilton Head & Pooler has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/15/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 22, 2024, this company came to adjust/service my garage screen doors. I paid them $100 cash and tipped $10. After they left, I noticed a stain on the ****** above the garage. I called them and they came to look at it. They swear up and down that they don't use anything that would have caused it but offered to fix it at my expense. The office girl told me the owner would be in touch; that was over two weeks ago. They have been anything but cooperative.

      Business Response

      Date: 04/15/2024

      Thank you for bringing this matter to our attention. We acknowledge the concern raised and are actively investigating the reported issue. I personally engaged with the client earlier today, and they have been in direct communication with our office regarding the matter.


      The complaint alleges that a substance has been applied to their exterior ****** walls. While it seems improbable that our products are the cause, we are taking this seriously. To address the situation comprehensively, we have sought the advice of two reputable power wash companies to tap into their specialized knowledge.


      Our longstanding practice of using a "Dry Lubricant" for over 15 years has never resulted in such incidents in the past. Upon completing our work at the site, there were no visible residues on the exterior ******. We make a conscience effort to never use products that would alter the color of exterior or interior walls. 


      Nevertheless, we are proactively seeking solutions. We have initiated discussions with the aforementioned power wash companies to determine the most effective approach for removing any substance present. We aim to arrange a meeting with them promptly, potentially within this week, to expedite resolution of this matter.

      Customer Answer

      Date: 04/16/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for the moment. I am told the subtle discoloration will disappear in time. I'm disappointed that it took getting the BBB involved to get a response from the company.

      Regards,

      ****** ******

       

    Screenmobile of Hilton Head & Pooler is NOT a BBB Accredited Business.

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