Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had property cleaned & painted by Grace Chem Dry, March 2023. As of December 2023, I have paid $5697.40. On Friday, January 19, 2024, I received a harassing email stating “legal proceedings will be filed.” I thought it was against the law for companies to threaten to sue, particularly paying customers. January is not over, & he has not given me an opportunity to pay for this month by January 30. There is no deadline on these invoices to my recollection.
  
  He falsely accuses customers. In May 2023, he accused me of not paying, & I sent a list of payments from the cash app. He still was not satisfied, & he checked with the accountant of his company. His response was as follows: “You paid more than what I thought you paid.” Comments such as these reflect poor & no business acumen. This comment is viewed as discriminatory. I also shared I had health challenges, but no response was made. Quality work is overshadowed by this company's suspicions & prejudice of certain people. The panel behind my laundry was not cleaned or replaced as instructed. The new washer cord was purchased & placed on my laundry shelf, but it was not installed. The company also did not throw out all the items that were requested to be disposed of. The charges for this need to be deducted
  
  Kershaw County has a corrupt judge that aids certain groups of people ripping minorities & women off. Please assist me in giving a cease & desist to this company as I finish paying this bill in full.
  
  
  97.40 December 1, 2023
  219.24 October 13
  80.76 September 30
  200 September 28
  100 September 18
  500 August 15
  300 July 28
  400 July 13
  200 July 3
  200 June 29
  200 June 15
  100 May 13
  $300. May 30.
  $200. June 15.
  $200. June 29. .
  $200. July 3.
  $400. July 13.
  $300. July 28.
  347 April 28
  200 April 27
  450 April 27
  153 April 25.
  135 April 24.
  8 April 17.
  23 April 17
  19 April 17
  115 March 29. Laundry and hoses. 4:40 p.m.
  150 March 16.
  50 March 15.
  150 March 15.
  500 March 15 .
  500 March 15.

  Business Response

  Date: 01/30/2024

  This letter is in response to ******* ******’s complaint.

   

  Work was done at Ms. ******’s residence in March 2023, based upon work order signed by Ms. ****** on 03.07.2023.

  Work agreed upon was a top/bottom clean of Ms. ******’s residence, which included:

  1.       Cleaning of home which included dusting and sweeping to reduce allergens in the home.

  2.       Cleaning of all HVAC ducts in home.

  3.       Replace HVAC registers (at no charge) throughout home.

  4.       Sanitize and Deodorize (at no charge).

  5.       Install air purification system in HVAC unit to reduce allergens, dust and breathing contaminants in home.

  There was a handwritten work order generated that included the work stated above to be completed by our company, and an agreed upon payment schedule of a minimum $400.00 to be paid by Ms. ****** by the 15^th of each month. 

  The work order was signed by Ms. ****** prior to the work beginning. 

   

  The above stated service was discounted and was invoice #8116 in the amount of $4,061.30.  This work was completed on 03/21/2023 and invoiced out. 

   

  This invoice has been paid in full.

   

  Ms. ****** also asked us to do more work.  On 03/15/2023 Ms. ****** agreed for Painting to be done at her residence which included:

  1.       Painting of walls, Trim, and doors.

  2.       Fix floor in laundry room.

  3.       Provided both hot and cold washing machine hoses, (our company does not do any electrical work or plumbing work).  Ms. ****** complained about a panel behind laundry not being replaced.  This was not requested on the work order.

  4.       Replace flex hose for dryer.

   

  There was a handwritten work order generated that included the work stated above to be completed by our company, the work order included an agreement of a $1000.00 down payment for work order and an agreed upon payment schedule of a $1000.00 to be paid monthly by Ms. ****** until balance is paid in full.

  The work order was signed by Ms. ****** prior to the work beginning. 

   

  The above stated service was invoice #8143 in the amount of $4,936.10.  The work was completed on 03/20/2023 and was invoiced out.

   

  Ms. ****** had two invoices totaling $8,997.40.

   

  Ms. ****** signed off on both work orders agreeing to pay $400.00 a month on #8116 and $1000.00 a month on invoice #8143 for a total monthly payment of $1,400.00.

   

  Had Ms. ****** kept to the agreed upon payment schedule of $1400.00 a month then she should have paid us $1400.00 st*****g on April 15^th, 2023, with a final payment of $597.40 paid October 15^th, 2023, that would have brought her balance to zero.

   

  As of 01/25/2024 Ms. ****** has made payments totaling:  $5,697.40.

   

   

  We have regularly and repeatedly reached out to Ms. ****** through text and phone calls to communicate that Ms. ****** was not meeting the payment schedule to get her account paid in full.

   

  Attached is her statement as of 01.25.2024 showing balance and payments which shows she did not meet the agreed payment schedule nor communicated with us as to the reason why she wasn’t’ paying the agreed payment schedule.

  Also attached are copies of the Work Orders Ms. ****** signed agreeing to the work on the work orders and authorizing our company to do said work as well as her signed agreement of payment.

   

  On the account activity it shows where payments were inconsistently being paid and No payment made in November and only $97.40 paid in December, as well no payments made to date in January of 2024.

   

  We are asking she remove the negative reviews be taken down, including the reviews that she had posted that are not in her name.

   

  Please let us know if you have any questions or need any additional information from us.

   

   

  Harry M*****

  Grace Enviro Services, LLC

  DBA:  Grace ChemDry 

  803.828.0338

  ************@graceenviroservices.com

  www.GraceChemDry.com

   

   

  Customer Answer

  Date: 02/01/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  1. they can not assume I made the negative reviews if they are not in my name or associated with my email.

  2. a payment of $100 was made on January 31, 2024 via cash app and payments will continued to be made

  3. the charge for the laundry panel and hose needs to be deducted because it was not completed. 

  4. I am the one that emailed the company in December 2023 because I really thought I was finished paying my bill. So that is not true that I did not contact them, but I will not be harassed or sued. 

  
  
  
  Sincerely,
  
  
  
  * ******

  Business Response

  Date: 02/02/2024

  Responding to Ms. ******s current message:

  1. We are asking Ms. ****** to remove her negative derogatory review on social media that is in her name in 5 business days.  There is a similar review with almost the exact wording as the review in her name we would like that review taken down as well.  Our normal payment agreements are COD; all payments due when services have been completed. 

  We did take into consideration the large amount of services Ms. ******s needed and discussed with her how payments could be made on all services she asked us to complete.  We collaborated together on the payment plan and both parties agreed and Ms. ****** signed the work order agreements and payment plan prior to services being rendered.  If Ms. ****** takes down the negative review in her name as stated above then we agree to give Ms. ****** till February 29th to bring her account balance current and paid in Full, with no further collection actions being taken on our part.

  2.  In response that a payment of $100.00 was made on Jan 31st, 2024; again, we have signed documentation that specifically states the payment schedule both parties agreed to, and the $100.00 payment does not meet that agreement.

  3.  There was no charge on her invoices for the laundry panel as stated in our previous response we do not do plumbing or electrical work and Ms. ****** was not charged for this service.  We did charge Ms. ****** $20.00 for two new hot and cold hoses for her washing machine. To remove the confusion, we will credit Ms. ******'s invoice the $20.00 for the washer hoses.  With the $20.00 hose credit to her outstanding invoice and the $100.00 payment posted to her account on 01.31.2024 her balance due is currently $3,178.15.

  4. We reached out many times to communicate to Ms. ****** that she was not meeting the payment agreement and we wanted to discuss how to get the account current and paid in full, as stated in previous response account should have been paid in full by October 31st, 2023, if agreed upon payment schedule had been followed, and Ms. ****** never responded to those communications.