We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roofing Contractors

Culler Roofing

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Culler Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Culler Roofing has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 22, 2020 we contacted with Culler Roofing to replace our roof. We have has several issues with the roof since it was installed. My Father was the one who contracted them, and he has passed so I am helping my Mother get these issues resolved. We have been more than patient with them to try and resolve the issues. We have reached out to them several times, and we now have roof leaks, and water damage in the master bathroom, the kitchen, the hallway bathroom, and the living room seam going into the master bedroom. Some of the shingles are lifting up, and you can see how the water is getting into the house. We are now concerned that mold is in the house and we are breathing that in. Abi sent a text message saying that Michael B*** was coming out, and he came out looked at the mold/water stain in the master bathroom, and went on the roof, and then he left. I called several times to follow up and have been getting the run around. We want the roof repaired, around the skylights, and ALL repairs made to the ceilings from the water leaks.

      Business Response

      Date: 12/17/2024

      We are working to resolve this by replacing the skylights.  We suggested removing the skylights and covering over the hole with decking and shingles but the homeowner doesn't want to do that.

      Customer Answer

      Date: 12/17/2024



      Complaint: ********



      I am rejecting this response because: 

      This was never an option for us, we are fine with this option if it fixes the problem. What are they going to do about the mold and the rest of the damage that the “new” leaking roof has caused. They do not respond back and it is hard to get in contact with someone, get someone to come out, or get a response. We just want the roof fixed, and the damage it has caused. Every time it rains we have more damage and leaks.



      Sincerely,



      **** ******

      Business Response

      Date: 01/14/2025

      We are still working with the homeowner to resolve the issue.  Close up the skylight and shingle over, or install new skylights.  They also don't make that shingle anymore, so it will not match - what is the best option.  We're working on making it right.

      Customer Answer

      Date: 01/19/2025

      Hello,

      Michael B*** texted me on Jan 17, 2025 at 7:00am to inform me that someone was coming out to take the skylights out. I appreciate them coming to make the repairs to the skylights, however I need for them to schedule and communicate with me prior to the day of them coming out to do any repairs. Just to be sure someone is home, because I would hate for them to come out and say they came and no one was home. This would delay the process, and make it look bad on my part as if I am not working with them. They did remove the sky lights, and covered them with plywood. They have not made any repairs to the mold or the walls , or ceilings yet. I have included the message and pictures. I’m looking forward to better communication, to get these issues resolved. 

    • Initial Complaint

      Date:04/20/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were given an estimate by Culler Roofing for a roof repair on our garage. The estimate was $2250.00. On 4/13/2023 the work was completed. On 4/20/2023 we received a bill for $3255.00. I called the company and they said extra material was needed and the final bill would not be adjusted. That is a 50% increase over the original estimate without getting an okay from us before proceeding with the work. Part of the increase was for materials and the major amount was for labor. This additional work was NOT okayed by me. Invoice #*******
      Work done by Culler Roofing 803-******** PO Box **** Greenville,SC 29604

      Business Response

      Date: 04/20/2023

      We understand that additional charges are not fun to receive.  However, those potential additional charges were listed in the estimate provided to you.  There was significant wood damage that had to be replaced in order for us to guarantee our work.  We gave you the drip edge at cost because that was not included on the estimate.  Please call our office if you would like to discuss this any further.  Thank you for your business.

      Customer Answer

      Date: 04/21/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 19961781, and find that this resolution is satisfactory to me.




      Sincerely,



      K**** S****

    Culler Roofing is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.