Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a rainbow vacuum cleaner/air purifier system. Financed and are making monthly payments. We agreed to a program they offer to do 12 demos in 6 months( take a salesman to a friends or family’s home) to try to make a sale. And only 2 out of the twelve have to buy. And we will get our rainbow for free. Money we have paid in will be reimbursed back to us. And also if we done 6 demos within 45 days we would get a paid vacation and several attachments. So we done all this, done the 12 demos within 6 months sold to 6 out of twelve couples. And also completed the first 6 within 45 days. Now they are saying 1 of our demos was denied and saying we don’t qualify to get our rainbow paid for because 1 of the couples land is not in their name that their mobile home is on. But it is in his dads name it’s family land that will soon be in his name. He just built him a big shop on the land also. This was not explained to us. They are Even saying the first 6 in 45 days don’t count because this was our 5th demo. We love our rainbow but very upset and let down with the sales department. I have tried to call and talk to rainbow it hasn’t got me anywhere. Now they won’t answer my phone calls and are not calling me back. Even the couple salesman we dealt with the most are not responding to our text. I sure hope you y’all can help get this resolved. Thank you!

  Business Response

  Date: 05/13/2024

  Good Afternoon, 
  Yes, Mr. ***** was participating in one of our referral programs to earn his system. No matter which program our customers decide to participate in, there are rules and guideline that must be followed in order to receive the extra attachments and or payment/commission. Mr. and Mrs. ***** have earned the several attachments & accessories. They have also been notified that they can pick them up or have them shipped to them.

  As far as the referral that was denied, it did not meet rule one. Referrals must own the home and that land. In this situation, it is a manufactured home on property that is deeded to someone else. This is listed on the contract that Mr. & Mrs ***** agreed to and signed, and we also left them with a copy of all the rules and guidelines.

  Mr. & Mrs ***** Submitted for the completion of their referral program on 3/10/2024, and we notified them on 3/25/2024 that they were short due to disqualification. They were informed that could replace the referral with one that meets the rules of the program by 4/1/2024. However, they never submitted a replacement referral. If we can help or if they would like to discuss furtherplease contact us during business hours 10am to 5pm Mon thru Fri. 

  Thank you 
  Midland Air Systems 
  803-572-5866

   

  
  

• Initial Complaint

  Date:02/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchase a system from this company on 2-8-23. The demo guy was at my house for 4 1/2 hours. My husband and I are both senior citizens! He failed to tell us we only had four days to change our mind and get a full refund. We did not finance, we charged our credit card. I contacted them on the sixth day by sending the demo guy a text and calling the office. He called me the next day to inform me that I had missed the deadline of the return window. I explained to him that I didn’t even know about it the return window ; he said he told us; which was not TRUE! He did not and he and his office informed me that that was my responsibility to read the fine print. After the machine started making a noise that we could not tolerate, I decided $3500 was way too much! I think that would be a very important thing to inform a customer about! I understand why he didn’t now , because he didnt want to have the opportunity to return it ! He asked me for my credit card and to sign in order to charge from it. I had no idea that that was a contract. He told me he was gonna stick it in my box; paper clipped to my manual I spent the entire day looking for the receipt, and he had actually put it under the utensils in the bottom of the box, they were hidden. I tried hard to find the owner of the company; I sent several emails made several calls and asked for a callback from the owner. Nothing! My son did my research for me and found out that the demo guy was actually the owner Ryan M*****.. I still can’t figure out why that information was held from me. My son is also my POA and he said he did not approve this purchase and he was very upset along with me and my husband that we were two days late on the return window, without even knowing we had one, and they would not refund my money. The system started making a loud noise two days after it was purchased. I didn’t contact them over the weekend thinking they would not even be open. I deserve a full refund!

  Business Response

  Date: 02/21/2023

  Good Afternoon Mrs. *******, 
  Yes we did come out on 2-8-2023 A normal demonstration can take a hour and forty five minutes to two hours with no distractions or interruptions. There was a few different occasions we had to stop the presentation, which we are always more than happy to do. Also since you decided that you wanted to purchase, we always try to take our time throughout the process to make sure to answer any and all questions and make sure you understand how to operate and care for your system properly. As far as the return policy we always mention that right before we go over the warranty of your unit and free service agreement. It is also listed twice on your store receipt along with all the office contact information. You also received a thank you card in the gift box with all the office contact information and website which displays the office contact information and store hrs. Not to mention you could have reached out to your consultant at any time as well. Which you did after midnight at 12:08 AM Tues 2/14/2023 and stated that you wanted to return I reached out later that day around noon and left you a message that you were outside the return policy and that if there was anything wrong with the system we would fix the issue or even replace it with a new unit. Your Husband brought the unit in on 2/16/2023 where we checked and inspected your system and could not find any issues. At that time we did go ahead and reprogram your unit for you to make sure everything was working properly. If you still feel that your unit is making a noise we would be happy to exchange it for a new one. 
  
  
  Thank you,
  Ryan M***** 
  Midland Air Systems