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Business Profile

Painting Contractors

HAQQ Renovations, LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was quoted $4,200 to have these issues fixed minus the carpet which I am waiting for a quote since the first company refused to fix someone else’s job due to liability issues. I have plenty more pictures and texts including texts with Emmanuel.

    Business Response

    Date: 04/01/2025

    This individual is not being truthful and have done this out of spite because I would not do more work and he not pay for my time of travel and material cost 

    He got what he paid for , no free labor here I am not a slave 

    Customer Answer

    Date: 04/02/2025

    I am rejecting this response because: I paid over $16,000 for both jobs which at one point was charged for the same thing twice and I let Emmanuel know which he refunded me after I let him know multiple times. The work was not finished. I even spoke with him after he sent me pictures of the “finished job” and asked home why some of the trim and baseboards weren’t installed and he said those pictures were taken before they finished. I am in the military and just PCS’d and am no longer in the state so I couldn’t verify the work for myself so I sent a friend to go and he FaceTimed me and that’s where I learned of all the issues. I then reached out to another contractor who quoted me $4,200 to fix all of the issues not including the carpet which I am still waiting to hear back on. I have texts as proof and photos and videos. I’ve also asked for receipts for the materials which he still has not provided. I have proof of him starting both projects late. Also paid for demo and you can clearly see that the vinyl flooring was not removed and in the pic of the stairs you can see that the carpet has not been stretched to fit the stairs. I have videos of how loose the carpet is but cannot upload them on here.



    Sincerely,
    Justin S*******

    Business Response

    Date: 04/02/2025

    I stand by my first response. And I'm also stating that Bullying and harassment is unacceptable 

    Customer Answer

    Date: 04/02/2025

    I am rejecting this response because: lying and not completing work is not an acceptable way to run a business. Someone asking for receipts or asking why certain that were supposed to be completed is not bullying or harassing. I have the text messages to show and posting a review with pictures about the poor workmanship is why reviews are there so other people can see the work ethic and workmanship of whatever business they are seeking services. Giving a negative review is not bullying or harassment as well. 



    Sincerely,
    Justin S*******

  • Initial Complaint

    Date:07/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: ********



    I am rejecting this response because: As of this morning,  August 7, 2024, I have not heard from the owner. Because of his response to you all that he would be delivering payment personally, I waited to hear from him and I have made attempts to reach him. He is not responding and that leaves me unsure of his intentions. I'm left to assume he misused funds and I want my money back.



    Sincerely,



    ******* ***********

    Business Response

    Date: 08/05/2024

    I have spoken with ******* & am making a return payment to her personally tomorrow evening

    HAQQ Renovations LLC

HAQQ Renovations, LLC is BBB Accredited.

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