Reviews

Review Details

• Review fromKenneth S

  Date: 07/02/2025

  5 stars
  I've been very happy with their business from start to finish. I'm glad that I picked them to install my generator.

• Review fromPO Eric M

  Date: 05/16/2025

  5 stars
  Personal, professional, knowledgeable, with efficient and timely communications. I would highly recommend Never dark for all your Generator needs. You will not be disappointed.

• Review fromMark D

  Date: 03/28/2025

  5 stars
  Great family operated company! I made the call to have them come out and give me an estimate for a whole house generator. They came out to my house immediately. Their terms were great and I agreed to everything. They were came back within just a few days and installed my ****** 29kw whole house generator and even cleaned up around it and planted grass seed. It has now been a few months and the grass is popping up and the generator looks beautiful. The generator runs and tests itself right on time once a week just as scheduled. Fortunately I have not needed the use of the generator until just the other night we had an outage for approximately 4 hours. I woke up and realized that the generator had kicked on and was powering the house. I went back to sleep without worry and slept right through the power outage. I strongly recommend Never Dark and Kohler!!! :)))

• Review fromHarry B

  Date: 01/02/2025

  5 stars
  Excellent company to do business with. I would hire them again.

• Review fromRod G

  Date: 12/05/2024

  5 stars
  5+ Stars! We’ve used Never Dark twice over a multi-year period for (1) electrical/transfer switch install on our home for a portable generator and (2) purchase/install/monitor and maintenance of a whole-home ******* back-up. Very professional. Quality work. On schedule. Good communication. They follow-through on what they promise. Highly recommended. We’d hire them again!

• Review fromCheryl M

  Date: 10/02/2024

  1 star

  Cheryl M

  Date: 10/02/2024

  We scheduled a free estimate a week out via phone call. Both ladies I spoke to were lovely. They never mentioned any pre-qualification etc. The late afternoon, the day before the appointment, we received an evasive phone call from the salesperson asking for our qualifications. Honestly we were beside ourselves. Extremely insulting. Knowing this would not be a good relationship. We told him not to even bother. We then tried calling the office, that I had spoken to the ladies. There was a long message about needing service and call volume, I left a message. I then tried again the next day, same message. Thought to myself, we made the right decision not work with this company because if we ended up becoming a customer and we had a problem with the unit etc. we would not even be able to get help. I guess we should be thankful that we found the salesperson to be rude and someone we would not want to deal with
  

  Never Dark Carolinas

  Date: 10/11/2024

  Dear Cheryl ***  Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. We always strive to ensure that every interaction is respectful and helpful, even during challenging times.
  Your appointment fell during a time when our area was experiencing an unprecedented natural disaster. Our team remained committed to serving our existing customers, many of whom were facing emergency situations, while also welcoming new inquiries like yours. During this time, we followed ********* process to ensure that every homeowner’s needs were met effectively, including a pre-qualification call to confirm appointments and discuss expectations. This process is intended to ensure that we are a good fit for our customers and to help them make informed decisions.
  We understand that the pre-qualification call may have felt unexpected, and we apologize if this caused any frustration. Our intention was never to inconvenience you but rather to provide clarity and set expectations for both sides. We also appreciate your feedback about the difficulty in reaching us during this time. We did our best to stay accessible despite the challenges, including limited internet and phone access. Our phone message aimed to help us prioritize emergency calls, so we could be there for our customers who were in critical need.
  We wish you the best in finding a provider that can meet your needs, and we’re always here if you have any further questions or concerns. Our goal is to learn from every experience and continuously improve our service, especially during difficult situations.
  Thank you again, and we hope you and your loved ones are safe and well.
  Sincerely,
  The Never Dark Carolinas Team

• Review fromChristine H

  Date: 08/29/2023

  5 stars
  It's wonderful to have peace of mind when the weather gets bad that I'll still have power for my family. Never Dark is a great company run by good people. I highly recommend them.

• Review fromChar W

  Date: 10/06/2022

  5 stars
  Outstanding service and reliability. They stand behind their commitments, service, and products.
  Great personnel and management.