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Business Profile

Home Builders

Enchanted Homes
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Enchanted Construction built our house in 2017. The punch list was never fully completed and we were advised to work the issues out through the warranty department which required contractors to come sporadically. Granite took over 4 years to be fixed. The biggest problem has been the roof. Shingles flew off multiple times and Enchanted said it was only covered for 1 year so we covered the cost of the repair. When we went to sell the house, we found out the shingles had been recalled - we were never notified of faulty materials by Enchanted. The shingle company said they would not cover the cost of a new roof because they could not find 4 shingles that were installed properly. Enchanted installed the roof improperly. When I contacted warranty, they repeated that the roof was only covered 1 year, even though this issue was present from the day the roof was installed.
    The roof was installed incorrectly at the time of the build with faulty materials and accept no responsibility for their craftsmanship.

    Customer Answer

    Date: 04/16/2023





    Better Business Bureau,



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as it occurs as stated in the response. At this point (4/16/23) the roof has not been replaced and I do not have documentation from the shingle manufacturer that they are taking responsibility. The contract on the house has been updated to delay one month for the roof to be replaced and we'll remain optimistic that this will occur in a timely manner.



    Regards,



    ****** ********

    Business Response

    Date: 04/17/2023

    BBB Response *** *** ******* Rd.

     

    I am writing in reply to your inquiry dated April 5, 2023, concerning the homeowner above. Enchanted was contacted by the outside realtor for the shingle installation on this home stating the shingles were installed improperly. Enchanted has gotten in touch with the manufacturing representative and (***, the shingle manufacturer) has agreed to take full responsibility for the shingles on this roof and has informed Enchanted and the homeowner that they will be replacing this roof at no cost to the homeowner.

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