We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Inspections

Preferred Home Inspections, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Inspections.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Inspector provided false information on inspection that occurred (11/16/23). He has re-reviewed it with me on 2/8/24 and agreed there are issues. He said his business would be in touch in 1 -2 days regarding solutions but 4 days went by without a response. I called the company and was told I would have a response the next day but I still have not heard from them. Issues:
    - He stated house had ground rod below better; 2 electricians & contractor reported no grounding.
    - State water heater satisfactory; 2 plumbers reported severe corrosion down back of it that would have been present during inspection
    - Marked only galvanized metal in house; per 2 plumbers, connected with 3 types of metal
    - Stated Ave. 6 inches of insulation in attic; per insulation company and his later review max 1 - 2 inches
    - Stated water pressure satisfactory but did not document water pressure or flow. Also reduced pressure at the hot water side compared to the cold water side. Per both plumbers, stated lines are corroded and need replacement. Both also stated that they wouldn't have corrode no minimal pressure from "satisfactory" within the 2 months between the inspection and move-in so issues were likely present that he didn't document during the inspection.
    - Hot water doesn't work at washer hook-up. Website states they inspect these hook-ups.
    - Other issues that were provided to them via email.

    Per their website and ASHI guidelines they have on their website, they are to inspect and describe this info.

    Business Response

    Date: 02/28/2024

    You have our response in one of the documents she sent you.  She would not allow us to re-visit the home to verify some of the items.

    We can not check the water on an ice maker line that is not hooked up, or on a washing machine line if there is no washing machine, without flooding the home.

    We offered her a full refund of the inspection fee as outlined in out inspection agreement.

     

    please find our inspection agreement and remarks attached.

    Business Response

    Date: 03/04/2024

    WE HAVE PROVIDED OUR RESPONSE TO HER AND OFFERED A COMPLETE REFUND.

     

     

    Customer Answer

    Date: 03/04/2024



    Complaint: ********



    I am rejecting this response because:



    Yes, but I responded to your response. I have not heard back
    regarding those:
    - I provided a response to your 2/13/24 response on 2/19/24 but have not received a response back.
    - I provided updates on additional issues after the 2nd inspection on 2/26/24 via email. I have not received a response back to that email.
    - I provided a response to the lie of “she would not allow up to re-visit the home to verify some of the items” but have not received a response to it.
    - I provided clarification on how the inspection that I received contradicts the ASHI guidelines that you claim to follow and the SC Code of Laws section 40-59, the home inspectors code of practice. I have not received a response to those.

    Again, the inspection refund will not cover the expenses
    that I have to cover the gross negligence/ willful misconduct that occurred during
    my inspection that I trusted before buying the home. The least that your
    company can do is repair the home to the level of the inspection that I received.
    - Repiping home water system (including fridge line and washer connections): $4894
    - Cost to replace the rusted hot water heater with visible corrosion down the side: $2437
    - Grounding the house at the box: $2780
    - Replacing the Federal Pacific breaker panel: $3092
    - Secure electrical box in the crawlspace and the livewire in the attic + crawlspace: $648
    - Increasing the insulation: $1000
    - Replace damaged wood in the crawlspace/ foundation: pending
    I am willing to provide these estimates from Carolina
    Conditions upon request.

    Again, please clarify how your company intends to compensate
    me for the gross negligence and willful misconduct that occurred during my
    inspection.

    Sincerely,



    ****** *******

Preferred Home Inspections, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.