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Business Profile

Smart Home Security

BFD Carolina LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/14/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the recommendation of a security representative I have dealt with for several years, I signed with ADT for services to my home. However, I found I was under contract with a competitor. The representative agreed to allow me out of the contract under a right of rescission. On 1/22/25, my service with ADT was cancelled. Even before this date, my equipment was pulled out of the house my monitoring connection with ADT was severed. On 2/5/25, ADT debited my checking account for service in the month of February. However, I have no service with ADT in February. A call to the representative was not returned. A call to ADT finds that it takes 30 days to close an account. (WHY? In the age of computers, 30 days??) So, my account will be closed 2/21/25 and the amount for my lack of service in February will be prorated for for 2/23 through 3/5/25. In other words, I will receive only a portion of the money they have debited from my account. In effect, ADT has stolen money for services never rendered and refuses to give it back. In my conversation with ADT, I spoke with Anna who, at my request, forwarded my call to the floor manager, Ian. They both told me the same think that I have reported above. However, I asked Ian to speak with his supervisor. I was told that he was the floor manager and he had no one above him. In pressing him further, he said his boss was on vacation. I pressed further to speak to someone else up the line and was told that this person was not working today. So, not only has ADT stolen money for services never rendered, I believe that Ian has lied to me about his superiors. I want a 100% refund for services for February - $55.99. Nothing else will satisfy this customer.

    Business Response

    Date: 02/14/2025

    Please forward this on to the correct company.

     
    BFD Carolina LLC
    333 Firebridge Dr
    Chapin, SC 29036-7885 


    The customer entered into a contract with the following company who handled the sale and installation of the system.

BFD Carolina LLC is NOT a BBB Accredited Business.

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