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Business Profile

Air Conditioning Contractors

AVIV Service Today

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On approximately 4 Apr 2024 I requested services from Aviv for a faulty refrigerator and dryer in a property owned by myself. The dryer timer switch was not moving and the dryer was not heating. A technician provided by Aviv stated that "the dryer was heating properly but that it had a time issue." The quote to replace the timer element was $385. The current dryer was only one and a half years old. I told him that I could buy a new for $500, therefore it did not make sense to spend $385 on a timer switch. I purchased a new dryer from Lowes for $500 and paid to have the other one taken away. After a week, the tenant occupying the property complained that the new dryer was having the exact same problem. The tenant decided to select a company of her choice and pay to have the new dryer inspected. The new company was Dryer Vent Pros. They diagnosed the issue as a clogged dryer vent. Once the dryer vent was unclogged the new dryer began to function properly. Due to the technician's misdiagnosis I purchased a new dryer and paid to have the other one sent away. Clearly the new dryer did not need a new timer due to a faulty part and clearing the vent resolved the issue. I contacted Aviv Services to see if we could work out a reasonable reimbursement for the misdiagnosis. They only offered a return of the service fee of $50. This is completely unsatisfactory. Their technicians misdiagnosis cost me approximately $600 and I'd hoped they would reconsider their offer.

    Business Response

    Date: 05/13/2024

    We have refunded Mr. W**** $50 and will refund and additional $125. As we explained to him, being that he declined the repair needed, there is nothing for us to warranty. The timer would be why the unit was not advancing to complete the cycles. 

    Customer Answer

    Date: 05/13/2024

    I am neither “accepting nor rejecting” the response.  I appreciate Aviv Service offering a refund of the full service call. However, I do not accept the diagnosis which they use to support their position. There is too much of a coincidence that a brand new dryer would have the exact same issue.  The timer on the new dryer was also not moving. Therefore, I’m sure the Aviv technician would once again diagnose the new dryer as having a broken timer as well. Once again, it turns out that the dryer vent was just clogged.  My tenant searched the issue on the internet and multiple articles pointed her in the direction of hiring a Vent company to properly diagnose and fix the issue.   Either way I’m still out approximately $550 for the cost of an unnecessarily new dryer.  

    Once again I appreciate Aviv’s step in the right direction.

    Sincerely,
    Jason W****

AVIV Service Today is NOT a BBB Accredited Business.

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