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Business Profile

Antiques

The Silver Vault of Charleston

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/03/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our Citadel grad has a sword he earned as a member of the team who held the sword arch for graduating seniors. This was a huge honor. The sword handle needed work. I sent it to be repaired to the Brass and silver workshop. I paid over $700 in advance. The man passed away, and his wife (Silver Vault) took possession of the sword. I was told she had someone who would do the job, so I said yes. Now she won’t return my calls or return the sword.
    Complete theft

    Business Response

    Date: 06/28/2024

    I called and spoke with Ms. O**** after receiving the complaint. I sincerely apologized for the length of time for the repair, as well as my lack of response. Following my husband’s passing (the master silversmith), his son who was trained by his father, agreed to finish this project. I deeply regret that the subsequent death of a grandson has caused further delay, and have assured Mrs. O**** that I remain committed to have her son’s sword completed.

    Customer Answer

    Date: 06/28/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,
    Carol O***

The Silver Vault of Charleston is NOT a BBB Accredited Business.

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