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Business Profile

Custom Cabinets

Odyssey Woodworks, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Cabinets.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Odyssey Woodworks provided us with a custom vanity and laundry room cabinet quote in early June 2024. We approved the work and paid the required deposit of $2,904 via Venmo on June 4, 2024. Since this time, we've continually followed up with the business owner on several things such as samples, electrical and plumbing needs, timeline for production and installation. In late October we finally received the samples. Within the week, we selected the grain and informed the business owner. Since that time, my husband and I have regularly called and emailed the business owner asking for updates on our custom vanity and laundry room cabinets. After weeks (and months without our custom cabinets) without a response, on Monday, December 16, we sent the business owner an email telling him we needed an update or give us a refund. My husband, Alec Bleggi, followed up with the business owner on Friday, January 3 with a voicemail and an email. At this point, we want our money back from this business.

    Business Response

    Date: 01/30/2025

    I take full responsibility for the issues with the project.  During this time frame we have been short staffed and I as the owner was very ill the second half of the year.  I was not able to provide the proper oversight and the project slipped through the cracks.  Admittedly it took an inordinate amount of time to get the samples delivered as the project is about a 45 minute drive from our base of operations.  We were trying to drop them off when we had a service call in the area and things just didn't work out the way it was intended.  This is not an excuse, just an explanation of what happened.  

    We have done work for the clients before and they are great people.  I sincerely apologize for the mis management leading to the situation.  They have been refunded in full.

     

     

Odyssey Woodworks, LLC is NOT a BBB Accredited Business.

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