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Business Profile

Drug Abuse Information

Charleston Recovery Center, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This facility that I entered into after paying $4000.00 upfront was filthy. Men and women were in the same small dirty home. The handling of the donated food was unsanitary.. it was only 4 AA meetings per day no structure at all. Did not get my medications prescribed by my doctor only got sleeping meds they had. This place needs severe help and to be shut down. I only survived there 3 days never received any funds back which I’ll have to now hire an attorney. It was a horrible experience.

    Business Response

    Date: 07/13/2024

    **** ****** and her husband were made aware several different times before entry that she has to be willing to get help if she wants to enter an inpatient rehab program.  They both agreed to our non-refundable policy.  Charleston Recovery Center charges $8000 for 90 days of treatment.  We break it into payments ($4000 on date of entry, $2000 at the start of the 2nd month and $2000 at the start of the 3rd month).  Attached is the signed waiver both **** and her husband signed at time of entry agreeing to the statement, "I understand all payments are non-refundable".  We break the $8000 into payments and do not attempt to collect funds when a resident leaves.  It was made explicitly clear to them that payments are non-refundable.  

    During her time here, everyone was very accommodating to ****.  The women and staff made every attempt to make sure she was comfortable and well cared for.  I came through this program too.  It’s a wonderful environment.  Everyone here has recovered from alcoholism and addiction and we go to any length to care for one another.  The environment is clean, the program works for anyone willing to put in the work, and the needs of each resident are accommodated with care.

    Bottom line is, **** was not willing/ready to get sober and refused the help being offered.

Charleston Recovery Center, Inc. is BBB Accredited.

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