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Business Profile

Fast Food Restaurants

Hardee's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 29th at approximately 8:20 a.m. I placed an order online at this hardees location. I waited in a very long drive through line for my order only to be told along with the entire line that the store was closed, even with employees present. I asked if I could get a refund for my order and the employee laughed, walked back inside the restaurant and closed the door. This is theft. My order was for 11.31. I'm demanding my refund and I promise to NEVER give this place business because of the fraudulent practices and low quality staff.

    Business Response

    Date: 08/29/2023

    Unfortunately, our store had a power outage when Mr. ******** came to pick up his order which is why he was unable to receive his food.  When Mr. ******** complained we told him that he would have to request a refund through the app, as the store is unable to give refunds on transactions conducted through the Hardee's app.  We certainly apologize to Mr. ******** for his experience, but our hands are tied as the money was sent through the Hardee's app.  We have already notified Hardee's corporate of the issues with the store's power being out.

Hardee's is NOT a BBB Accredited Business.

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