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Business Profile

Fire Clean Up

Pivotal Restoration, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

5

Average of 1 Customer Review

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Review Details

  • Chautae E

    Date: 07/11/2023

    Last summer our toilet flooded in the middle of the night and destroyed our downstairs. This was the first time our family went through something like this and to be honest, it was very heartbreaking and scary. Once I got in touch with our insurance carrier, they provided us with two restoration companies. I naturally contacted the first company as they are a well-known business in this area for water remediation. This company advised that they could not get to our home for 3-4 days and I am so thankful that was their response because it pushed me to contact Pivotal Restoration, who ended up being HEAVEN SENT. Not only did Pivotal Restoration arrive THAT DAY, but the representative, Mr. Bell, arrived with such care and concern. He handled the water mitigation process so well and this prevented secondary damage for sure. We ended up using Pivotal for the home repairs, mainly due to Mr. Bell’s professionalism and integrity. I have heard horror stories about home repairs/remodeling, so I was a bit nervous. However, I can confidentially say that this was not our experience whatsoever. Mr. Bell communicated with us almost every day during this process and carried us through from beginning to end with such grace and honest effort. The repairs were immaculate, and we truly enjoy our home now more than ever. Who would have thought! Thank you Pivotal, the honesty and hard work that was put in has been extremely appreciated. Y’all were truly heaven sent and we are very grateful.

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