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Business Profile

General Contractor

Shapes and Structures

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I signed a contract with Shapes and Structures (see attached) in August 2022. I put a down payment for $2500 (50%) then. I did not hear from Mr. Soapes for months and then followed up with him in October to confirm he would start building our guest and master bathroom in December. We verbally and in texts agreed the project would be complete before the December holidays. JR started the project in December and completed the guest bathroom. Over the next three months, JR canceled multiple times due to different reasons. In mid March, he did not show up to our house after calling us the day before. My husband and I texted and called him. He got back to us the next day and apologized. JR still had to complete the master bath light fixture, trim, and mudding that was part of the original contract. We also asked him to hang an additional light and two mirrors that was not included. Over the time period, I paid $4450 to JR since he asked me for money because his tools were stolen. We let JR go since we needed the project complete and he could not commit to a day to complete the master. JR is requesting that we pay him $1600 and giving us a discount. He can not provide receipts for purchases and says he cannot pay the tile sub contractors. I am unwilling to pay him as he has not completed the job and no showed.

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