We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Glass Coating

Charleston Window Films

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glass Coating.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took a small jeep wrangler in for two windows and windshield. while I was waiting there were 3 other people complaining about poor work a 2nd or 3rd time. The work was below substandard with multiple defects in the tint and application. Holes, scratches jagged cut lines and large bubbles. So bad they didn't even charge for the windshield. They tried to redo it and it was worse than the first time. trying to give benefit of doubt I let them redo it again a 3rd and then a 4th time and it was worse than 1st, 2nd and 3rd time. I had zero faith in them getting it right a 5th time and decided to ask for refund so can go elsewhere. they literally said we'll have to take it off first. having spent a total of 12 hours in there I am not sitting there for 2 more hours for them to scrape glue. Thankfully it's only 150 bucks, so with all this in mind, be forewarned in your decision before you sink $100's into a job because it WILL NOT be done right or of any quality and I discovered they lied about the quality of tint they actually use vice what they say they use. Also, the better reviews are from the previous owner and with this new crew it is atrocious.

  • Initial Complaint

    Date:02/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my windows tinted by Charleston Window Films on 2/12/2024. After noticing bubbles in the tint as well as a foreign object under the tint I called Charleston Window Films on 2/19. The person I spoke with advised me to come back on 2/22 to have them re-tinted. I showed up on 2/22. The employees advised me they did not have any tint, so they would not be able to re-tint the vehicle. I asked for a refund, and they advised me they don't know how to issue a refund. I have called and texted the owner and received no response. I would like a refund immediately.

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a appointment to have my front bumper, both fenders and mirror caps ppf, Dropped truck off before hours on 9/12/2022 at 1103 Bacons Bridge. They had been having employee issues at the site which I was told so it may take a half day longer or so that was fine. I told them I would just pick it up on the way out of town that following morning which was 9/14/2022. I was told to bring it back in a couple weeks to check it out for Bubbles and such cause the hood was just completed at long ago. When I arrived my vacation spot I realized my 6.2 emblems on hood where missing, so I called and spoke with **** who done the ppf and he stated he looking right at them and sorry when you get back swing by will check work and put emblems back on. He stated would take about 15 minutes on the emblems. Fast Forward. I go by the store 6 days later when getting back and its a new guy that said **** at savannah hwy store and would be over at bacons Wednesday. I drive back out Wednesday and site is closed, I drive back Friday and site still closed. That's when i call and get savannah site and appointment 10/13/2022 at 9am, Get there **** doesn't get in until 1030 so i leave number and tell them to have **** call me, nothing to this date. So I leave a message on site last week nothing on call or text. It's been more then 7 days and I just want my things corrected as there are bubbles and bumper peeling and my emblems i want on. Also was told when i paid on 9/14/2022 my info in system and a warranty card or information would be sent to me, nothing. I really would like to get my issues fixed asap, I was supposed to bring bmw right after Silverado but highly doubted if they cant do something as simple as calling a paying client back for work and error of putting items back on a brand new truck.

Charleston Window Films is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.