Complaints

This profile includes complaints for Crescent Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Crescent Homes

  572 Savannah Hwy Charleston, SC 29407-7210

• 

  Crescent Homes

  1510 N Highway 17 Mt Pleasant, SC 29464-3307

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home from Crescent Homes in October 2021. This home came with a one year warranty. I have entered items, through the Crescent Homes portal, that needed to be corrected. These items have not been corrected, even though the Warranty Manager has set up dates where no one has shown (see attached emails). I have dealt with three different Warranty Managers to date. The current Warranty Manager has stated he will do certain warranty work himself which isn't acceptable(paint splatters & insulating the gas line). The Warranty Manager has continuously hired contractors that do not finish the job or leave behind a mess. My mother has stayed home three different days and no contractors showed and no correspondence from the Warranty Manager (see attached timeline. I am active duty Air Force, I drive two hours each way to work, and can not take off time to be at my home. I am constantly having to reach out to the Warranty Manager without results. I understand my neighbors are dealing with similar issues and I've personally seen them take time from work and no one show up. I work extremely hard to afford this home and it's very hard to come home daily and see the condition it is in. We currently have the floor splitting, exterior areas(back/upper porches) molding due to interior paint applied, numerous splits in door/molding/caulk areas, interior drywall showing through the paint, fireplace gas line incorrectly insulated, driveway crumbling in numerous areas, marble on fireplace not cut to size, exterior paint splashes on front/back porches/concrete and more.
  

  Business Response

  Date: 11/15/2022

  Business Response /* (1000, 12, 2022/10/13) */
  Crescent Homes' is engaged with this customer to address any warrantable items that meet the warranty standards and/ or SC Construction standards. We will continue to honor the warranty and standards within the warranty period. The customer has been communicated with and is aware of the standards and warranty process. We anticipate having resolution on any applicable items within the next 2 weeks.
  
  
  Consumer Response /* (3000, 14, 2022/10/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The Warranty Manager, Supervisor and contractors were scheduled to be at my house at 8:15 am on October 18th. It is now 9:00 am and no one has shown, called, texted, or emailed. This is now the 5th time my mother has stayed at the house or I have taken time off of work. I expect to be compensated for the time my mother and I have spent waiting, after the Warranty Managers choose the dates. We have met numerous times with the Warranty Manager & Supervisor even though one meeting should have been sufficient. I have spent numerous hours, after work in the military, dealing with this issue. It is shameful that Crescent Homes treats their customers this way.
  
  
  Business Response /* (4000, 26, 2022/11/07) */
  ***Document Attached***
  This customers complaint is not without merit, as our ability to conduct timely actions during this time has been greatly hampered. Like all builders, the construction portion of the home build is conducted through subcontracting companies who specialize in each trade. Those companies are dealing with a faltering labor force. These hardships are impacting our ability to control the timeliness of tasks which involve third party companies. We are confident that the customer's concerns have been resolved as of 10.28.22.
  
  
  Consumer Response /* (2000, 28, 2022/11/09) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  It's extremely disappointing that it took filing a BBB complaint to get these issues resolved and that a member of Crescent Homes Supervisory team attempted to lie to my mother's face(he was called out by another team member). I hope this complaint is made public so people are warned before purchasing a Crescent Home. I've never worked with such dishonest people, down to their last statement that this was about materials and manpower. It came down to Crescent hiring the cheapest subcontractors to do work and then having to get said work redone numerous times. They bet on the customers getting tired and giving up. I have many neighbors dealing with similar, if not worse, issues.

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Crescent was supposed to finish the warranty repairs on our home after the fourth of July 2022. The repairs are from a crack in the foundation by the front porch, cracks in the tile in the master bedroom caused by the concrete slab moving and cracking four tiles. Chips in the kids bathroom counter top. The cracks were noted during our closing walk through, and Crescent advised they would repair it during are 1 year warranty walk through. The warranty manager walked through the house and advised Crescent would repair the noted items above. The warranty manager will not answer emails or text our phone calls. Last email from the warranty manager he advised the repairs would me made after the 4th of July.

  Business Response

  Date: 10/14/2022

  Business Response /* (1000, 8, 2022/09/13) */
  Here is our response,
  
  Crescent Homes is still engaged with this customer to review the warranty standards. Crescent will resolve any warranty obligations that meet the standards set forth in the contract and any applicable SC State Standards.
  
  
  Consumer Response /* (3000, 17, 2022/09/23) */
  Crescent set up an appointment today to do the repairs they agreed to complete. They were supposed to be here from 8 to 12 this morning. They did not show up.

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a home in a Crescent homes community. Upon purchase we were told by other property owners that the "Coming soon" pool has been coming soon for seven years now. We have tried to communicate with a Crescent representative at our annual HOA meeting and they decided two hours prior to the meeting (at a time they set) that they would be unavailable. Not only has Crescent not added the pool they claim has been coming soon for seven years, but all progress has completely come to a halt in our neighborhood. They put in walking paths in our neighborhood, control the HOA, and have taken zero action to maintain the work they have done. Now you can hardly see the paths through all the weeds. We don't need walking paths, we all want the pool we were promised. I can assure you that our whole neighborhood would shut up and leave them alone if they provided the pool as promised. They also refuse to allow the owners to see how our funds are being used which certainly screams embezzlement or misappropriation of our funds. The second photo I attached is where they promised the pool was going, had it clear cut when the neighborhood was established, but no action has been taken since. Absolutely not even trying to pretend like they are going to fulfill the pool coming soon with that kind of growth. Empty promises, buyers beware.

  Business Response

  Date: 08/02/2022

  Business Response /* (1000, 8, 2022/07/25) */
  Crescent Homes appreciates the homeowner making us aware of their concern. The process for delivering the Amenity Center remains underway and will be completed. This homeowner has noted in her communications with the BBB, the neighborhood pool and Amenity Center for Twin Lakes is not completed at this time. This is because it cannot be built until the City of Charleston completes its administrative review and approves the plans. It is presently under review with "TRC", Technical Review Committee. Crescent Homes has retained a 3rd party consultant to obtain progress on this issue, but the city's delays have continued. Crescent shares in the frustration with the unnecessary and extraordinary delays in the city's process however Crescent Homes is not permitted to begin construction until the city permits. Crescent encourages the homeowners in Twin Lakes to urge the City to formally stamp and issue the permits that have been informally approved so that the process can move forward.