Complaints

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• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representitive of New Beginning Construction ******* came to my home inquiring about if I needed any roof repairs and to tell me about this company. I explained to Blake that I was having some water leakage that would leak in my front foyer when it rained really hard, however I did not get if fixed because I thought the time had expired. He assured me that it did not and I was told that he would take care of everything. We talked about my $1,000 deductible and he told me that I would be able to finance the $1000 and make monthly payments. New Beginning proceeded to help me file a claim with my insurance company and fix my roof and the leakage problem that I had. After the roof was completed and the $1000 deductible was due I was then told that I could NOT finance the $1000 as I was previously told by Blake from his mouth and through text messages. I was told that the starting finance amount was $2500 but I only owed a thousand. After several attempts to collect the full amount I told them I could only make monthly payments. As of 10/4/22 I have paid $225 of deductible as well as my insurance company paying over $16,000.00 to this company. On 9/30/22 as Hurricane Ian hit summerville, SC I was made aware that the problem that this roofing company said and got paid to fix was NOT fixed. It was still leaking in the exact same area. I sent Mr. Blake a text message expressing how upset I was and he told me because I have not paid my deductible in full I have not warranty. When it clearly states on the paper that I signed that if I did not pay in full legal actions would be taken, not that I would not have a warranty on a $17,000.00 roof. Mr Blake proceeded to say that instead of taking me to court his company just decided that I would have no warranty instead. I explained to Mr. Blake that, that is not what I signed, because I still had a balance he had no remorse or willing to fix even though my new male friend said he would pay the remainder of the balance.

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 5, 2022/10/04) */
  Our company has always gone above and beyond to meet the needs of our customers, and will continue to do so.
  
  Generally speaking, the facts that Ms. **** cites in her complaint are in fact true. What she has failed to disclose is that we have attempted to collect the $1,000 that we are owed for this roofing job for nearly 18 months. We drafted a Note and provided her with weekly payments in the amount of $125.00 to complete her contractual obligations. Ms. **** refused to sign the Note and when our office told her that if we did not receive a payment that we would turn this over to a litigation team and seek a judgment against her. She responded on 2/15/22 below...
  
  "I'm not sure who u may think your talking to, but i suggest you find out all the facts before you send a nasty threatening email to a client."
  
  New Beginnings Construction, Inc., has performed all obligations pursuant to the contract. Ms. *** has breached the agreement between the parties by not paying in full for the service provided at her property.
  
  Ms. **** is now seeking to enforce a contract in which she has breached.
  
  Section 38-78-30(G) of the South Carolina Code of Laws clearly allows NBC to cancel this warranty for nonpayment.
  
  Once Ms. **** fulfills her payment obligations; NBC is ready, willing and able to perform warranty services.