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Business Profile

Hotel Reservation

Best Western Plus Airport Inn & Suites

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Reservation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi My name is ****** ****** and i previously filed a complaint with BBB #*******. You offered me a $50 gift card which i will accept at *******@gmail.com. However, i strongly suggest that you investigate this particular location for potential fraud. I can't confirm or deny the accuracy of my statement so i'm saying "potential." My experience has led me to believe that some internal fraud may be going on regarding the POS system and finances pertaining to overbooking and cancelling prepaid reservations at that particular location. ( Best Western Airport Inn & Suites.) 2470 Prospect Dr, Charleston, SC 29406-4433. I don't want anything further and i am done with the situation. I just felt as though Corporate needed to know this information. My phone number is ************ and email is *******@gmail.com. Thank You.

  • Initial Complaint

    Date:03/28/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were staying at this hotel from 3/18/23 to 3/19/23 shortly after going to bed at about 11 P.M. my fiancé heard what seem like water dripping, we got up to see where the drip may be coming from. When he opened the closet door which was next to the bathroom he saw a drip of water coming down from the upstairs room. He proceeded to open the bathroom door and there was alot of water coming from the bathroom upstairs. The water was coming through the bathroom ceiling and the light fixture. I immediately told him to go down to the front desk and informed them of the water leak. The front desk clerk name Chasty told him she was going up to the room where the water was coming from, she never came to our room to check or assess how bad the bathroom was. When she went back down to the front desk my fiancé asked her if there were any another rooms available and she told him they were completely booked. When he came back to the room and told me that no rooms were available I called her and she told me that if we wanted to leave we will be refunded. We gather our belongings and headed down to the front desk, she made a call to the manager name
    Cathy and told us to call her on Monday 3/20/23 after 11 A. M. When I called on Monday I spoke to Kenya who said she was the assistant manager and that Cathy was on conference call. Kenya told me they were going to refund me the $45 for parking but not the room refund of $158.35 because there were rooms available that we could've been changed to. That's not what the front desk told us she said they were booked. This is unacceptable we were not able to stay in that room as the bathroom was drench with water and the light fixture was a hazard as it could of caused an electrical fire. The treatment we have received from this property is unfair and they do not value the safety and well-being of the customer. We were told that the bathtub in the room upstairs overflowed because the person fell asleep and left the running.

    Business Response

    Date: 04/10/2023

    Kenya L. W******* 
    Best Western Airport Inn & Suites 
    2470 Prospect Drive 
    North Charleston SC 29406
    ************


    ID# - ********
    Guest: ******* ******** 
    433 Prospect Street
    Wethersfield, CT 06109
    Daytime Phone: 860-794-3770
    Email: [email protected] 

    To Whom It May Concern 

    On April 5, 2023 I, Kenya L. W******* Spoke to Mrs. ******** on 04/05/2023 @ 6:05pm

    I profusely apologize for the incident she had and was calling for the second time to let her know 

    along with the first refund of $45.00 they paid for cruise transportation, we were also giving her a refund 

    of the full room amount also. I pride myself and making sure that our guest are financial made hold again.

    Thank You 

    Kenya L. W******* 

    Front Office Manager 

    ************

     


Best Western Plus Airport Inn & Suites is NOT a BBB Accredited Business.

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