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Business Profile

Hotels

Quality Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booked a stay at this hotel in Charleston, South Carolina based on the location and the pictures online. This was memorial day holiday weekend 5/24/25. Upon booking and checking in, we were given the key, and upon entering the room, quickly discovered that it was nothing like what was advertised. It was dirty the bedsheets on both beds had cigarette burn holes all in it, the sink was rusted over in badly damaged, the walls were badly damaged, the bathroom door was basically destroyed holes in it, no door knob could not close it the door, It was pulled away from the door frame, mold on the tub, as well as the shower curtain. The towels weren’t clean, the floors were dirty, the TV had been dropped or damaged in some way so the picture was scrambled. We went back to the front office to complain and speak with the attendant. He told him about the room. He apologized and said that the only room that was left. I requested a refund so that we could go somewhere else, and he told me no refund could be given And that I spoke with the owner, Mr. P****. He proceeded to give me the owners contact information and email and I immediately sent the email letting the owner know our concerns and that I requested a refund. I have not been contacted or anything about the issue or the refund.

  • Initial Complaint

    Date:08/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took the money off of my card which they illegally saved to their computer then used that information after they barred me from the property I only found out after looking at my account and I asked my bank to look into it 

  • Initial Complaint

    Date:04/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stayed at the quality Inn on April 20 2024.
    It was the grossest hotel experience I've ever had. I made a Google review and the owner responded and I asked for a refund.
    Next day he charges me $300 and when I called asking about it, they claim I broke a mirror. The mirror was broken when I got there. I broke nothing.
    I also got bit by bedbugs.
    I want my $300 back and a full refund from this hotel...if he tries to fight it I'm taking him to small claims court and it will escalate if need be. I won't be taken advantage of.

  • Initial Complaint

    Date:06/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *05/27-05/29/23
    *Reservation was made for a non smoking room for 2 nights
    *As receptionist walked passed room we asked her to come in as someone smoked in the room. Also, there was not a bathroom door.
    *we asked for another room even if on a different property. She said no there was nothing she could do and we had to figure it out.
    *we only had enough points to book a room for 1 night at a different property so we did that. then instead of going to have dinners we had use our trip money to book a hotel for the 2nd night.
    *This ruined our vacation all I am asking for is to be refunded all points Quality Inn and Cambria used on this weekend do to the property not fulfilling their contract. Meet me half way I am not asking you to reimburse me the 2nd night just the points ***
    *** ** ********

Quality Inn is NOT a BBB Accredited Business.

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