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Business Profile

Landscape Maintenance

Long's Landscape Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Maintenance.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired L***s Landscape Maintenance (Noah L***) to remove limbs from the trees that were touching the roof. Mr. L*** asked me if I could prepay because he had court that day and he had a large fine for a speeding ticket and would like the money up front and would come by after court. I paid him $400 through Venmo. Mr. L*** did not show up after court. We reached out and asked him when he would be there he said he would come the following morning. He did not show, After a few text exchanges he said he would be there that afternoon. No show again, this went on for one week. We finally just asked him to refund us. He said he would and also said he would do the job for free. At this point we did not trust him on our property and just asked him to pay us back. He said he would bring the money on Saturday and still did not show up. We are at the 3 week mark now and he has still not communicated on our refund.

  • Initial Complaint

    Date:04/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Wednesday, April 26 2024, I contacted Mr. Long via Nextdoor (neighborhood social media app) about getting a quote for stump removal. On Friday, April 26 2024, Mr. Long came to my residence and after looking over the scope of work to be completed offered a quote of $800.00. I agreed to the work and made sure to ask if he would be responsible for removing all debris. He said he would remove all debris and perform clean up for an additional $200.00, which I agreed to. After an hour or two, Mr. Long informed me that his two workers had left, and he was going to have a young man in the neighborhood complete the clean up. I spoke with the man he sub contracted to complete the clean up and agreed that I would pay Mr. Long the $800.00 for the initial work, plus the $200 for cleanup. After Mr. Long left and was paid, the person he subcontracted to clean up the debris left. I contacted Mr. Long to inform him that he would either need to come back Saturday April 27 2024 to complete the cleanup, or I would like my $200 returned to me, as he did not complete the job he was paid to do.

    Mr. Long did not come back to cleanup on Saturday April 27 2024, and I sent him a text requesting that he refund the $200 and I would just take care of it myself. As of today Monday April 29 2024, Mr. Long has not refunded my money and shows no intent to do so.

    I am looking for a resolution on this matter and only wish to be refunded the portion of the agreed upon amount, for work that was not completed, $200.00

Long's Landscape Management is NOT a BBB Accredited Business.

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