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Business Profile

Makeup

Glam By Christine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Makeup.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked "Glam By Christine" for a virtual bridal makeup class on April 7, 2023 with a promotion that you would receive a $50 gift card for ****. I received an email confirming my June 29th appt and a virtual gift card.
    June 28th, I received an email that she had thrown out her back and had to reschedule. She was still posting to social media that day.
    July 5th, she still had not offered a date to reschedule so I sent an email. No response. On July 9th, I sent another email request, as well as July 13th. I received a screen shot of some dates that were in September and October - after my wedding, which the virtual lesson was for.
    I told her that wouldn't work on July 13th (the same day as her email) with no response. Sent a follow up email July 17th. We went back and forth over the next 9 days and settled on a new date and time of August 14th at 3:30.
    August 11th, I was sent an email that they could not provide the class "due to unforseen circumstances". When I asked for a refund for services not rendered, I was told that they could only send via cash app or pay pal. I shared that I wanted on my original form of payment and this had been a terrible experience. I was told the owner had been in a car accident and would be recovering for several weeks. I begrudgingly sent my ****** information and was told it would take 30 days for the refund to process, which didn't seem right.
    August 21st I asked for a status update and they asked for my ****** again.
    Sept 9th I asked for an update with no response.
    Sept 18th I asked for the refund and threatened to go to the BBB. I received a response from someone named Kelsie who claims to be a scheduling coordinator. She said the owner had been diagnosed with a "serious medical condition and is currently in treatment. We will add your name to our client refunds list and we will issue your payment as soon as possible"

    As this person is advertising through Instagram, I would be surprised if I were the only one scammed

Glam By Christine is NOT a BBB Accredited Business.

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