We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Baker Motor Company Of Charleston, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Reviews

This profile includes reviews for Baker Motor Company Of Charleston, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Baker Motor Company Of Charleston, Inc. has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 3 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Lillian C

      Date: 12/04/2024

      I'm bored a 2017 Mercedes GLS 450 for $21,993. July of 2024. December of 2024 I tried to trade it in and realize the value of the car is only $10,000. Are they supposed to make that much of a profit or was I taking advantage of and is there anything I can do

    • Nathan O

      Date: 11/11/2024

      Nathan O

      Date: 11/11/2024

      Baker Land Rover acted unethically in the sales process and I would advise not buying there. I spent hours test driving and find a car I asked to purchase. I had a trade and spent time there getting it valued. I then asked to put a deposit on the car, and said they don’t take deposits, but if I filled out the credit app that would hold the car so we could complete the deal on Monday as it was late afternoon. I agree to purchase the car. I found out several hours later they did not honor their agreement and sold the car to someone else. That is unethical behavior. I no longer even want to buy a Land Rover because of this shady behavior.

      Baker Motor Company Of Charleston, Inc.

      Date: 11/23/2024

      The client agreed to fill out a credit application but had not agreed to a price, trade allowance, or a bottom-line amount to finance. All of these items justify the pulling of credit and the submission of a deal structure to a lender. Subsequently, an individual who was read AND able to buy the vehicle agreed to do business.

    • Samantha W

      Date: 08/15/2022

      Samantha W

      Date: 08/15/2022

      I THINK BAKER CADILLAC IS STEALING CUSTOMERS ' HARD-EARNED MONEY FOR THE BENEFIT OF THEIR EMPLOYEES. I HAD TO GET MY LEFT FOR DOOR ACTUATOR REPLACED, AND THE PART WAS $58.71, BUT THE LABOR WAS $2,763.99. I PAID A TOTAL OF $2,876.98. THEY STATED THEY FOLLOW THE GMC GUIDELINE, SO I CONTACTED ANOTHER GMC COMPANY THAT STATED THEY DO BOTH SIDES BECAUSE THE OTHER SIDE WILL GO OUT SOON DUE TO THEY WORK TOGETHER. THE PRICE THE OTHER GMC COMPANY GAVE ME WAS $1,500.00 TO $1,800.00 FOR THE SAME FIX. I SPOKE WITH GENERAL MANAGER ALLEN YOUNG, AND HE GAVE ME SOME STUFF ABOUT THE OTHER DEALERSHIP IN A CHEAPER AREA, AND THEY HAVE TO PAY THEIR MECHANIC MORE BECAUSE OF THEIR LOCATION. THEY CHARGED ME FOR 13 HOURS WHEN MY CAR WAS NOT THERE FOR THAT LENGTH OF TIME. ACCORDING TO BAKER CADILLAC, THAT IS THEIR SET FEE EVEN THOUGH THE JOB ONLY TAKES 1-3 HOURS. CHRIS CASEY GAVE ME SOME STUFF ABOUT A ROOFER. AFTER PAYING THAT AMOUNT, MY CAR AC STOPPED WORKING AGAIN, AND I HAD TO TAKE IT BACK CHRIS STATED SOMETHING WAS CAUSING THE FREON TO LEAK WHEN I DID NOT HAVE ANY LEAKING PROBLEMS BEFORE. THEY DID FIX THE LEAK AT NO CHARGE. IF I HAD KNOWN THAT THEY WERE GOING TO CHARGE ME FOR 13 HOURS FOR AN 1-3 HOUR JOB, I WOULD HAVE TO TAKE MY CAR SOMEPLACE ELSE. I THINK THAT THEY A PRICE GOUGING THE CUSTOMERS. IF YOU ALL CAN NOT DO ANYTHING WITH THEM, I WILL BE CONTACTING THE LOCAL NEWS STATION ABOUT THIS. THE GENERAL MANAGER OFFERED ME $300.00, BUT AFTER CHECKING WITH OTHER DEALERS AND PEOPLE, EVERYONE IS SAYING THE SAME THING THE LABOR PRICE IS OUTRAGEOUS! I WANT THEM TO FIX THE RIGHT SIDE ACTUATOR AND REFUND ME AT LEAST $1,000.00, COMPATIBLE WITH THE OTHER DEALERSHIP THAT IS GMC. THEY ALL GET THEIR PARTS FROM THE SAME PLACE, SO WHY IS BAKER CADILLAC STEALING CUSTOMERS' MONEY? THE GENERAL MANAGER ALSO STATED TO ME ABOUT THEM HAVING TO PAY THE BILLS TO RUN THE BUILDING. I AM NOT RESPONSIBLE FOR PAYING ALL THEIR BILL! PLEASE HELP. I WANT FAIRNESS! I ALSO CONTACTED THE CADILLAC COMPLAINT OFFICE.

      Baker Motor Company Of Charleston, Inc.

      Date: 09/10/2022

      Eric G********, Fixed Operations Director, called client after reviewing service history and had a pleasant discussion with Ms. W****. We reviewed replacement of her actuator that wouldn't operate for the vent system on the interior of the vehicle. We discussed pricing, industry standard labor guides, and what we recommended and replaced. I told her I am comfortable with the pricing, and what was replaced. And that when she had to visit the 2nd time, we had to replace an unrelated part for a freon leak in then engine compartment, which we did not charge her an additional $1,065 for because she was just in for the same or similar symptom.

      Ms. W**** has been a loyal service client since purchasing her 2014 Cadillac ATS from us in 2014. Because of this, we sent her a check for $1,000 in hopes to continue to earn her business and trust. She knows she can contact me should she need to for anything in the future.

    Baker Motor Company Of Charleston, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.