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Business Profile

Online Retailer

Harmoni Pendant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for the items with my credit card & was to receive an email when the items were to be sent. I never received an email for the items to be sent & have not received my items , which were charged to my credit card. I called and left a message to call me back along with two emails regarding the above items & they haven’t returned my call or emails. I would just like for them to return my money ASAP. This purchase was to be an Easter Present for my family.
    This company’s address is located in Charleston, SC, however the phone number is located in CA. I hope this isn’t a fraudulent company!

    Business Response

    Date: 04/23/2025

    This is to confirm that we have searched our system and could not find any email sent to us regarding this matter. We have reach out to the customer to confirm reshipment of her order. If this is denied, a refund will be processed to her account. 

    Customer Answer

    Date: 04/23/2025

     I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,
    Holly ******

Harmoni Pendant is NOT a BBB Accredited Business.

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