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Business Profile

Pool Service

Preserve Pools, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Jennifer T

    Date: 08/29/2023

    Jennifer T

    Date: 08/29/2023

    By far, the WORST business people in the industry. We cancelled our contract with them, then later they started billing us again. They are impossible to reach.

    Preserve Pools, LLC

    Date: 09/02/2023

    Dear Jennifer,
    We're genuinely sorry to hear about your recent experience with our billing department. Your feedback is important to us, and we appreciate you taking the time to share your concerns.
    We pride ourselves on delivering high quality service and customer satisfaction. However, my staff is human, and the message from you given to the field tech was lost in translation and a mistake was made.
    We apologize for the inconvenience you've faced, and as soon as we learned of this issue we immediately refunded you and corrected the problem. It was an error in our system and on our part and I am very sorry. The service tech you spoke with and told that you needed to cancel service didn’t fully relay the message. In the future please only contact the office for these types of matters as the field techs are only there to service the pool. They do not have anything to do with billing or cancellations so therefore they forget to give these types of messages. Please reach out to our office at 843-494-0724 so that we can address any other issues immediately as we did this. I want to make sure all is taken care of and we can work towards a peaceful resolution.
    We are continuously striving to improve, and your feedback helps us in that journey. Thank you for bringing this to our attention.
    Warm regards,
    Kristen M***
    Preserve Pools LLC

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