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Business Profile

Rebuilt Engines

Guerry's Mobile Lawn Mower Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rebuilt Engines.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    David came over Monday 3/11 to do a tune up on my lawnmower. He took it apart, said my self propelled pulley needed new bearings. Didn’t change the oil or filter. Said he’d fix the part and come back and do the rest. Everyday since then there’s been an excuse. He asked for $50 to get parts, which I gave him. Guess I’m out $50, and now have a lawnmower that doesn’t work. Never never call this man!

  • Initial Complaint

    Date:06/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner, David Querry, came to my home to repair my riding mower. He did some work on it and I paid him cash but the drive belt kept coming off. He said he would have to take the mower home to work on it there. That was over two years ago and I am still waiting after exchanging dozens of texts and numerous phone calls and empty promises. He promised to return my mower several times and said he would give me one year of repair service. He also said he would cut my grass for me because of the inconvenience. The lawn mower ran great when he took it and I had just put a new battery in it. The last message I got from him indicated he was having a problem with kidney stones but he had a helper doing his repair work. At this point, I just was my mower returned.

Guerry's Mobile Lawn Mower Repair is NOT a BBB Accredited Business.

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