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Business Profile

Sunglasses

Nectar Sunglasses

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sunglasses.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three sunglasses and returned two of them, I was expecting my refund to be sent to my bank account, instead I was told that my refund money would be put on a gift card.

    I'm asking for my refund money to be sent to my bank account.

    Business Response

    Date: 06/16/2025

    Hey Chaim, 

    I am incredibly sorry for your experience and I would love to make this right to get you taken care of properly with the refund.  We were using an automated return software in 2024 called Loop Returns and the gift card was selected instead of a refund.  Our team should have been able to get you the refund from LOOP and I apologize for not getting that done.  This was not brought to my attention and now that I see what happened, I take full responsibility.  
    I would like to write you a check to your address for the amount we owe you or Paypal you directly if that would be easier.  Please let me know what you would prefer to make this right. 

    Thank you, 
    Sean

    Business Response

    Date: 06/17/2025

    I spoke with the customer via email and phone call yesterday and I sent a check to refund their money entirely. 

  • Initial Complaint

    Date:07/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attached is my receipt from affirm

  • Initial Complaint

    Date:05/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two pairs of glasses on March 1. I received them on March 4th and immediately determined I wanted something different. Using the 'Order Delivered' email I followed the prompt to process an exchange immediately. I selected the desired glasses and attempted to complete the transaction. However, the order was processed as if no exchange was part of the transaction (i.e. a new stand alone order). After trying a few times to reprocess through the 'Exchange' prompt I decided just to order the glasses I wanted and email customer service that I was unable to process the exchange but did in fact want to exchange the latter order for the former. I immediately sent such an email. In reply, customer service informed me there was in fact a glitch on their end preventing me from processing the exchange but the associate was unable/unwilling to view my second order as the de facto exchange. Multiple emails, phone calls, social media inquiries either went unanswered or in circles. The only responses I ever receive are from the associate Claire and do not help in moving this issue towards resolution. I have asked to speak with someone else to no avail. As it stands, I have paid for a received two separate orders of glasses. Order #****** and #******. I returned order #****** over a month ago but have yet to receive a refund. The total value of this order is $103.88 and that is my expectation for resolution of this issue.

    Business Response

    Date: 05/08/2024

    Good Evening, 

    I have researched this case and there was a glitch in our exchange software that we use that was not allowing this customer to process a refund.  There was confusion on our side which we will ensure does not happen again in the future.  I have attached screen shots of this customer's refund that was  processed on May 4th and paid out on May 6th.  I truly hope that we can learn from this experience and avoid this happening again in the future.  This was a rare occasion and I promise this will not happen again. 

    Kind regards, 

    Sean H*****

    Founder

  • Initial Complaint

    Date:01/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 pairs of sunglasses from Nectar on 11/2022 for total $75.50. the glasses did not match what is on website. I contacted CS for return label. I was told they do not supply return shipping unless item is damaged.The glasses do not match photograph on website and I am not satisfied with the quality. I would like the to send me a return shipping label and full refund. The glasses received do not have logo on the lenses as the website photos have the logo on lenses.

Nectar Sunglasses is NOT a BBB Accredited Business.

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