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Business Profile

Heating and Air Conditioning

Pee Dee Heating & Cooling, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Can't contact company by phone because phone is no longer in service. Company was suppose to do a service on our air conditioner. Would like to find out if the business closed or what's going on.Thank you

    Business Response

    Date: 11/03/2024

    My secretary went out on maternity leave the second week of August for 3 months and then decided to not come back.  We have been shorthanded in the front office because of her quitting but have been fielding calls between myself and my lead technician.  My wife has also been working here on Mondays and Fridays to help, and my minor son has been coming in from 830 to 12 as well.  We are returning all messages that we don't catch initially from our business phone.  *********** called and got a disconnect message, it may have been the 2 days that our phone was unplugged because of my dog getting into the office and knocking the plug off the wall. We didn't realize it until 2 days later when we realized we were not getting calls to the front desk.  Mr ***** is correct about the fact that we did schedule him for a cleaning of his unit October 7th, which had been scheduled back in May.  Ironically, he is the only customer we did not get to that day and because we were short staffed, his appointment was not rescheduled as is normally would have been.  Since I spoke with the BBB, I have reached out to the customer and have scheduled a new appointment for cleaning his unit this upcoming Tuesday at 10 am.  I explained to him what we had going on in the office, and he was still interested in us servicing his unit.  I think this is a case of circumstances playing out in a certain way as to give Mr ***** the impression that we were out of business.  I do wish, however, that Mr ***** would have been a bit more persistent in reaching out to us before resorting to the BBB.  Again, we have not had any issues with communicating with our other clientele and responding in a timely manner to their HVAC needs.

    I hope that this helpfs to clarify all concerns/questions with this matter and verifies my ongoing commitment to giving quality and timely service to Pee *** Heating & Coolings customers.

Pee Dee Heating & Cooling, LLC is BBB Accredited.

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