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Business Profile

Apartments

The District at Clemson

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The District Clemson for false advertising. Applied for a lease on an apartment advertised on line for $950.00. Got a lease sent over for $1325. Screen shot of web page advertising apartment after contract sent for $1150.00. They should not be able to adverstise for one price, charge you $50 for the application, then increase price over what is advertised.

    Business Response

    Date: 11/10/2022

    Pricing and availability change frequently, especially in the height of leasing season. We are required to manually update our pricing online when it changes, so a slight delay is expected. Because of this, we list on our website that pricing & availability is subject to change. Please see a screenshot of our website disclaimer below. If you look closely at the screenshot from Jeannine, you can see this disclaimer was on the page that she screenshot, as well. 

    Customer Answer

    Date: 11/10/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

    Regards,

    ******** ******

The District at Clemson is NOT a BBB Accredited Business.

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