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Business Profile

Optometrist

Clemson Eye, PA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

This profile includes complaints for Clemson Eye, PA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Clemson Eye, PA has 5 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a visit earlier this year. I am unclear why I have a balance of $25. In the past my dual insurance has always covered my balance leaving me a zero balance. My insurance has not changed.

      Business Response

      Date: 12/11/2024

      Dear Valued Patient of Eye Health America,

      We sincerely apologize for any inconvenience you have experienced as we truly take pride in our patient satisfaction. I have investigated this this encounter from earlier this year and seen the $25 balance you were referring to. Our practice billed as we normally had to your **** Federal plan Primary and your *** Golden Rule Plan as secondary. **** paid first and then the claim was routed to Golden rule who also paid, but then applied to your Golden rule deductible. After further research in the *** portal, we noticed that your *** plan did not have any coordination of benefits showing that **** was the primary payer. Even though this is typically the patients responsibility, our Revenue Cycle Team has submitted a reconsideration which includes your COB information. Reconsideration Ticket Number:PIQ-59164435. Please allow *** time to process.

      Thank you,

      Ashley Davis- Clinical Revenue Cycle Manager

      941-222-1417- Direct Line

      Customer Answer

      Date: 12/13/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. 

      the provider has both of my insurance cards in the system. My insurance has been the same since I have treated with the provider. It is coming practice for providers to send claims to both insurances for processing. I would like updates about this matter and for the bill to be frozen and not turned over to collections during the processing  



      [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]



      Regards,



      ******* ******

      Business Response

      Date: 12/13/2024

      Dear Valued Patient,

      We are working to resolve this issue. Both insurance were billed per how we have always billed, with **** ******* *** *** ********** **** paid first and then it WAS routed to *** as per usual. *** paid BUT, *** did not have your coordination of benefits listed ( they did not have that **** was Primary in their Payer portal), so they applied your visit to your *** deductible instead of picking up full remaining balance per usual. This is not the fault of our practice. You may have to reach out to *** and let them know that the need to add **** as your primary payer in their system. 

      Our Revenue Cycle team contacted *** and are filing a reconsideration on this (this could take 30 days for them to process). I assure you that our team takes pride in patient satisfaction are are taking every step to help resolve this for you. Please keep in mind though, that Coordination of benefits is not our responsibility. With that being said, our team is doing above and beyond to get this handled for you. I will be more than happy to contact you as soon as we get correspondence from ***.

      Thank you,

      Ashley D***** Clinic Revenue Cycle Manager

      Customer Answer

      Date: 12/16/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. 


      I tried to contact the employee listed in the message but her mail box is full. Please have someone contact me. I do not want this turned over to collections. I ask for this fee to be waived as I have always had the same insurances and never had a balance. Provider is responsible for filing insurance and is aware of my dual coverage. 

      [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]



      Regards,



      ******* ******

      Business Response

      Date: 12/17/2024

      Hello,

      I apologize for the full voicemail box. I just cleared. I tried calling the phone number listed in your chart and left a voicemail for you. 

      I assure you that this will not be sent to collections and you will not owe the $25 dollars for this visit.

      Thank you.

    • Initial Complaint

      Date:10/28/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 12th I sent a request via email requesting a copy of my eye exam be sent to ***** for my drivers license renewal. I received 2 calls on October 14th 1st voicemail stating my request had been sent to " technician " second voicemail stated I needed to pay 25.00 for " form " being sent to ****** I called office on October 15th to pay the 25.00 after being on hold for 41 minutes I hung up. Called back on October 16th and was able to give my bank info for payment to be processed. Per staff I would have receipt # emailed within 24> 48 hours which is required by ***** to process my renewal. Per my bank the 25.00 " cleared " on October 18th it is now October 25th and still no receipt # ( I sent email on the 23rd requesting # had call back that request had been sent to the " technician " .
      All I want is the receipt # so that I can renew my license.

      Customer Answer

      Date: 10/29/2024

      Thank you I received info from Clemson Eye on Saturday so no need to follow up.

    Clemson Eye, PA is NOT a BBB Accredited Business.

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