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Business Profile

Photographer

Classic Photographers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photographer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered pictures from my son graduation on July 5 2024  From this website that was on the paper. It’s August and no pictures in the mail. I have left several messages about the pictures.
    Nobody called me back yet

  • Initial Complaint

    Date:07/24/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I emailed them, as they suggest emails and live chats and specifically told me to email them regarding requesting a cancellation with my photographer I booked.
    I do realize I lose out on what I paid.

    I further then emailed days later, as I hadn't heard a response in 48 hours, asking if I could have a partial refund. I know I must pay for the hours of photography, but they dont have to edit photos, so I asked if it would be possible to get a partial refund in the amount it would cost their editors to edit my photos they were no longer having to do.
    Upon not hearing back from both of those communications, i went to their live chat, where the chats are now randomly "ending" before i am able to speak with anyone at all anymore.

  • Initial Complaint

    Date:10/20/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife, *** *****, ordered photos of our daughter (student at *** School of Medicine) online from Classic Photography in late August 2022 and paid using her credit/debit card. Since late August 2022 she has called the contact line and left at least 2 messages, with no response, and also e-mailed on several occasions, with no response. There has been zero communication from the photographer about our order of photos, but the card was charged for payment

    Business Response

    Date: 12/05/2022

    This was an unfortunate misunderstanding and we were able to talk to the customer and re-send the email with attachments for their digital images. Thank you!

    Customer Answer

    Date: 12/06/2022

    Better Business Bureau,



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** *****

Classic Photographers is NOT a BBB Accredited Business.

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