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Business Profile

Pizza

Domino's Pizza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The websiite says if I make an order I get a free pizza and I have made an order and never got my free pizza. I contacted the website and my issue was not resolved. I would like my free pizza.

  • Initial Complaint

    Date:11/08/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order using the app that my significant other was going to pick up on her way home. At the conclusion, it asked me to rate my experience using the app, which I rated a 1 because it was very glitchy and took several attempts to place the order. She arrived and parked in the very limited parking of the strip mall right next to a Domino's delivery driver to which I proceeded to notify on the app that she had arrived so they could bring the order out. It was nearly half an hour later when I got a call from her saying someone from the store came out to the car and begrudgingly gave us the (then stale) order, telling her it was her fault that she didn't park where they could see her and yelling at her for giving a one star review for doing so. Naturally, I immediately called and spoke to the manager, explaining the situation and asking who had done that. It was then he informed me it was him and began to repeat the same insults at me, blaming us for their inability to accurately do their job, even admitting he was short staffed. I told him that was no reason to take something out on her, but it was clear he was angry about a one star review that wasn't even against the store. I called her back and told her to just take the food back, but she was too humiliated by the experience of which she had no real part of to begin with. I contacted the customer support, letting them know I wanted a refund and an apology for her, but no one ever contacted me back. This location has a history of undercooked food and tardiness, but to berate my significant other when she did nothing wrong is over the line. I have included a picture of the receipt and pictures of the parking lot to prove that, when given the make and model of the car on the app, it would be fairly difficult not to see her especially when they knew exactly what to look for.

Domino's Pizza is NOT a BBB Accredited Business.

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