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Business Profile

Team Building

Stump House Axe Throwing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Team Building.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booked an axe throwing session in June 22, 2024, for 11:45am. When we arrived door was locked. No answer on business phone. Waited for 20 minutes then emailed business. Got a response saying,
    “ We sincerely apologize for any inconvenience caused by the plumbing issues we are currently experiencing. Rest assured, the problem will be resolved by 3:30. To make it up to you for the trouble you have faced, we would like to offer you a complimentary appetizer with your meal. Thank you for your understanding and patience.

    Austin
    Event Coordinator and Manager
    Stump House Axe Throwing”

    We were just passing through and wouldn’t be in Clemson that late in the day, so I responded and asked for a refund of our $40 instead. Austin responded the next day, “ No problem we’ll get that taken care of!”

    I’ve tried calling to no avail, and have emailed twice more with no response.

Stump House Axe Throwing is NOT a BBB Accredited Business.

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