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Business Profile

General Contractor

Ferguson Construction, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

This profile includes complaints for Ferguson Construction, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ferguson Construction, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I closed on a house built by Ferguson Construction on 6-24-2024. This house is located @ ****************************************************** *****. Soon some issues began to appear. The house is white trimmed in black. I noticed the black paint left behind was marked interior. I passed my concern to my realtor on 7-1, who passed it to the builder. ***** Ferguson. He assured her the paint used on the outside was exterior grade. On 7-26, I emailed a list of things that needed to be fixed, with no reply. Another email sent on 8-16 checking on the previous email plus some additional items to be fixed that included black paint peeling off the outside handrail. I told my realtor the peeling would happen. An email from ***** asking when I could schedule a time they could come. I replied, but no return call and no show. I sent another email on *****, asking when he planned to fix the problems. I also mentioned paying him $11,000.00 over his asking price and I wanted his answer. He replied via email, asking if they could come the following Monday. I replied that Monday was fine and asked what time they would be there. No reply and no show. I sent another email on *****. I broke down the different items, asking when each item would be resolved. To date, I have not received any answers.

      Business Response

      Date: 12/30/2024

      We strive to satisfy every customer & apologize for any miscommunication or understanding of the warranty but we are going to communicate to resolve these items with the customer right away! We will coordinate through the homeowner & realtors to make sure schedules & timelines are met! Thank you so much!

      Customer Answer

      Date: 02/07/2025

       
      I am rejecting this response because:

      Here a a few more things that you will repair or replace.

       

      1.  There is a crack in the drywall on both sides of the closet in the master bedroom and the door jamb has separated.  The door will no longer close or latch..

       

      2.  I tried to open the door leading under the house to see if there was a support column under the wall in question ( there wasn't).  The door would not open.  I had to use a pry bar on it.  I found out the door and frame are not made out of treated wood.  Part of the frame splintered as a result.

       

      3.  The latches on several closet doors no longer hold the doors in place.  In fact the latches in the top of the doors no longer even touch the keepers.

       

      4.  The front door now hits the jamb and has to be forced open and shut.  The paint on the door edge is being scraped away as a result.

       

      5.  Problems with the drains in both bathrooms.  Two drains won't latch and two drains won't release.

       

      6.  Where are the keys for the doors that have privacy locks on them?

       

      7.  One of the smoke alarms is defective.  I replaced the battery, but that did not solve the problem.

       

      ******* *****

       

       


      Business Response

      Date: 02/11/2025

      Good morning! I apologize you had that problem with the gutters, we use the same gutter installer on all properties and havent had a problem but I will be glad to send him there if its good with you for him to repair? Leaf protection systems are up to the homeowner to get installed if they would like them! Thanks!

      ***** Ferguson 

      Ferguson Construction, LLC

      ************

      Customer Answer

      Date: 03/06/2025

       
      I am rejecting this response because:

      Next Wednesday the 12th will be fine.  Do you plan to have the gutter people and the surveyor there?  You also need to have your landscaper to come by and pick up the chunks of asphalt and concrete that he buried in the berm he put around the my yard.  I am quite sure I have not uncovered all he buried.  He can also replace the two plants that died.

       

      ******* *****

       


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