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Business Profile

New Car Dealers

Caldwell Chevrolet, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Caldwell Chevrolet, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Caldwell Chevrolet, Inc. has 3 locations, listed below.

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    • Caldwell Chevrolet, Inc.

      1020 Bethel St. Clover, SC 29710

    • Caldwell Chevrolet, Inc.

      PO Box 1000 Clover, SC 29710-0999

    • Caldwell Chevrolet, Inc.

      4815 Charlotte Hwy Lake Wylie, SC 29710-8096

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oil change on 12/30/23. No one claims they can reset my actual dashboard but no discount on price or resolution. Tech ******* seemed unbothered and unapologetic about not being able to complete the service. Manager out until 1/2/24 and apparently no one else knows how to reset vehicles but they charge full price? ******* was rude and abrupt in all his responses, and did not finish the job properly.

      Business Response

      Date: 01/02/2024

      We are sending a driver to pick up *****' vehicle this afternoon so that we can have the maintenance light reset. Since this is a European vehicle, our equipment will not interface with their vehicle to reset the maintenance reminder. 

      Customer Answer

      Date: 01/03/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    Caldwell Chevrolet, Inc. is NOT a BBB Accredited Business.

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