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Business Profile

Air Conditioning Equipment

DuctlessAire

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Equipment.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a mini Split AC Unit and it went out after 1 year. I was instructed by ductless aire to go through a checklist with a technician to find out what wrong and I did that and it was concluded by ductless aire that I needed a new motherboard which I purchased and then replaced. After replacing it still doesn’t work which I contacted them and they had me go through a completely different list after I was told I was sent the wrong list to begin with. This 2nd list concluded that I needed a new compressor. Now the company won’t let me return the original part they told me to buy nor reimburse me for me having to have a technician come out a few times as well. Now we got to the point that they will not even respond to my email at all and I’m stuck with a unit that doesn’t work

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a DuctlessAire Mini Split unit from Lowes, for my single car garage, so I could have a temperature controlled space to house my husband's Hemo Dialysis supplies. On 10/11/23 - I paid $1000+ for the unit and another $750 for a contractor to install it and discovered it was defective. The outdoor unit does not work. I called an HVAC contractor and he tried to charge the unit and told me the unit has a short and flips the breaker as soon as it is powered on. I called in an electrician to check the unit and replace the breaker. The electrician confirmed the outside unit is indeed defective and as soon as switched on - throws the breaker.
    This was submitted to ****** ****** (********@***********************) with the information requested and have provided over 25 photos and am told by their rep ***** ***** (*******@***********************) that she will not do anything until I provide even more proof that it was installed correctly. I paid my electrician another $1750 for his efforts and he has come 3 times to get her what she wants. She will NOT accept what was provided.
    My husband's life in endangered if these supplies are not kept in a temperature controlled environment. Ms. ***** & DuctlessAire are putting his life at risk and causing me undo stress by NOT replacing this unit. I want this corrected immediately to keep my husband safe. I feel violated and cheated and the mental duress is taking a toll on me as a caregiver.
    ENERGY STAR Single Zone 12000-BTU 22 SEER Ductless Mini Split Air Conditioner and Heater with Installation Kit
    Item #986205
    Model#DA1221-H2
    Indoor Model # DA1221-H2-I
    Outdoor Model # DA1221-H2-O
    Indoor Serial #: SN: **********************
    Outdoor Serial #: SN:**********************

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