Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began seeing Dr. ******* with South Carolina Center for Integrative Medicine on June 14, 2022. I chose this medical center due to the fact that they claimed to be a care provider focused on finding root cause of health issues; traditional medical care had gotten me nowhere with my mysterious symptoms. I saw Dr. ******* on several occasions, but used the patient messenger app to communicate with him regarding prescriptions and ongoing treatment. After these appointments I left feeling like I wasn't heard. He often gave a standard, patriarchal medical response from him that felt like a lecture. He seemed to be willing to provide medical care, but unwilling to listen to the actual issues/symptoms. I was given a cardio script that made things regress even further. After another lecture about why it's so bad to take anxiety medicine, I chose to change providers and began seeing Christine Oakes.
  
  Christine seemingly did her best to help me with my issues, but I think she was overwhelmed with a heavy workload, and perhaps even inexperience in what my issue was. After finding another doctor in October, I found out that she and Dr. ******* overlooked a very expensive test in which it showed I had a serious yeast overgrowth in my intestine, as well as other underlying issues in gut health.
  
  In September I knew I was moving out-of-state. I told one of the doctors (can't remember which one) that I needed to cancel membership, and wouldn't be seeing them any further. I assumed that was the end of the charge of the monthly membership fee. However, I've been continually billed $30/month since October. Despite me calling numerous times each month, and leaving at least one voicemail per month, I had not received a response. On January 14 I sent in an email (and there were other emails that were ignored but they've since been deleted from my sent folder), requesting they contact me to resolve the issue of monthly billing. After not receiving a response I called mid-January and finally got an answer by admin and they said they'd have the office manager contact me. They did not. After other emails and phone calls, the issue still remains that the fee still drafts from my account and I've not received a refund.

  Business Response

  Date: 02/15/2023

  Good afternoon, 

   I have attached our membership agreement signed and dated by, Ms. ****. This is required to be signed by all of our patients prior to their first appointment, . In this agreement, the instructions on how to cancel the membership is stated. 

  Patient states in her emails dated 1.14.2023 that she would like to cancel her membership. The office manager responded (1.17.23) and asked for the proper requirements to take care of cancellation. 

  Patient did not respond from original email. Patient sent a new email, 1.31.23 stating that she had been trying to cancel her membership since September 2022. Our records indicate that she told our front desk staff that she would like to cancel her appointment for October 5th, 2022 and would give us a call back to reschedule this appointment. 

  At this time, patient has been refunded & their membership has been cancelled. 

  I have attached below, both sets of emails from patient & manager, as well as the signed membership agreement from the patient, the message from the patient to our front desk in regard to rescheduling an appointment 10/5/2022, & the invoice from her membership payments which show the refund from SCCIM to patient for months October, November, December, & January in the amount of 4 payments of $30 to the total amount of $120.