Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This apartment complex has continuously proven that they do not know how to provide safe conditions for their residents. They have tried to renovate very very old apartments. They have done this very poorly. In the last few months there have been maintenance issues that have resulted in floods in the apartment with maintenance workers not responding for several days. I ask to break the lease with no penalty because they are not and have now an urgency at all. Aunt, they will not break the lease so that I can live in a very safer area.

• Initial Complaint

  Date:08/15/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Riverwalk Visit Apartments did not hold up their end of the leasing agreement. Myself and my sister were offered an apartment that was not “move-in ready” and it did not meet the standards of the leasing agreement. After written notice to terminate the lease was granted, the property manager provided a “move-out statement” which stated we would be refunded $722.29. We have been charged $451.42 for an apartment that we never occupied or moved in. Per the disclosure online, we should be refunded the online administration fee as well. We were charged for five business days, but the termination notice was written one day after the leasing agreement was effective. The property manager was made aware the same day verbally prior to the written notice; so there should not have been any misunderstanding.
  
  The property manager stated she would respond to the termination of the lease request by the next business day but instead took three additional weeks to respond to the termination request. That is unacceptable and unprofessional! I have documentation of all transactions and proof of all payments made. I would like to be refunded for the full amount of $1173.71, not $722.29. The property manager was negligent in carrying out her duty of the property which is why the property was not “move-in ready” and as a consumer I should not be penalized for the lack of property management skills.
  
  I have also responded to the final email sent from the property manager since August 8, 2024, and I have not received a response back. Tomorrow, August 15th will make one week with no response and Sunday, August 18th, will make a month that I have been dealing with this situation without a resolution to my concerns as a consumer!

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A leak started in my apartment on July 31. I made a complaint via the online portal in a maintenance category that it was in high emergency and my apartment was flooding. I didn’t get anyone out till a couple days later and the maintenance man that came and visited, said that he could not find a source of the leak and it was probably rainwater and he wasn’t worried about it, I talked to the leasing office and they said that he saw no water. which was a lie because he did. I then made a complaint on August 7 that it was still flooding and I still needed somebody to come fix it No one responded to this maintenance request via the online portal. I called on the 12th of Angus that my problem has still not been fixed and they said they would send a plumber out. so 12 days after my initial report, they finally sent a plumber out, this plumber cut three holes in my wall left. My entire bathroom flooded did not clean up any of his mess, his solution to cleaning the mold off of my walls was to scrape it off, the mold has not been treated . He also did not cover up one of the holes and just left duct tape over it, I then called the leasing office for over an hour until I finally got a response. They sent a maintenance man out that said he wasn’t going to clean it up when he saw the mess. He then called his boss and his boss made him clean up a.k.a. The leasing office. I made a request today August 14 th via the online portal that my issue still has not been resolved and it is still leaking. this time I reported an emergency since there is now black mold and stagnant water in my apartment for more than 14 days.
  I got no response and I called twice before 2 PM, still no response. I went up to the leasing office when I got home today at 3 PM and they said they cannot get in touch with the plumber. I asked what they were going to do if they cannot solve this problem and she said they don’t know.